Customer Service Facilities Coordinator

AH

AVRIL HAYES

**************@*****.*** 720-***-**** Longmont, CO 80501

Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Strategic thinker

New employee training

Medication distribution

Personal care

Mobility Assistance

First aid and safety CPR

Care plan management

Records maintenance

Compassionate client care

Medication administration

Organizational Skills

Good Work Ethic

Team Management

Customer Service

Active Listening

Computer Skills

Conflict Resolution

Relationship Building

Always Best Care Longmont, CO

Staff Development Manager

03/2022 - 08/2022

Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance. Recruited and hired qualified candidates to fill open positions. Bross Street Assisted Living Longmont,

CO

Facilities Coordinator

06/2019 - 04/2022

Coordinated resources and delegated assignments to maintain efficient building operations.

Trained employees on additional job positions to maintain coverage of roles.

Assisted with meal planning to meet nutritional plans. Followed care plan and directions to administer medications. Monitored vital signs and medication use, documenting variances and concerning responses.

Improved patient outlook and daily living through compassionate care. Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges. Leamington High School Leamington, Ontario

High School Diploma

06/1992

Relias Colorado Admin course work 200 hrs

Summary

Skills

Experience

Education and Training

Lilly Moon - 303-***-****

Irene McCray - 303-817-475

Paula McCusker - 720-***-****

Work References

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