YA Yanis Alfonso

Austin, United States ***** 713-***-****

adwm8k@r.postjobfree.com

PROFESSIONAL

SUMMARY

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

SKILLS Team Player

Order Accuracy and Delivery

Menu Memorization and

Presentation

Dining Room Cleaning and

Upkeep

WORK HISTORY SERVER 06/2020 to 01/2022

Mambo Seafood Houston, TX

Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items.

Explained menu items and suggested appropriate options for food allergy concerns.

Bussed and reset tables to keep dining room and work areas clean. Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Kept register accurate through correct billing, payment processing and cash management practices.

Used slow periods to restock supplies, ice, trays and delivery bags. Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.

Checked identification for minimum age for sale of alcoholic beverages. Increased sales significantly by upselling higher-end products to customers.

Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Noted special patron requests and followed up with kitchen to confirm delivery.

Supervised restocking of salad bar and buffet for lunch and dinner service. Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods. Answered customers' questions, recommended items and recorded order information.

Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

COCINA 12/2019 to 03/2020

Cici Pizza Houston, TX

Responded to customer concerns and questions on daily basis. Executed billing tasks and recorded information in company databases. Used data entry skills to accurately document and input statements. Managed invoicing and payment processing operations. GASTRONOMÍA 01/2018 to 10/2018

Herradura Habana

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed.

Worked flexible hours; night, weekend, and holiday shifts. GALERISTA 01/2017 to 12/2017

Fuentes Papo Habana

Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment. Maintained energy and enthusiasm in fast-paced environment. Used critical thinking to break down problems, evaluate solutions and make decisions.

Offered friendly and efficient service to customers, handled challenging situations with ease.

Served customers and followed outlined steps of service. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

EDUCATION Cosmetology 08/2019

Trainingschools, 10314 East Fwy Houston TX 77029