Social Media Operations Manager
Resume:
**********@*****.***
linkedin.com/in/
Glendale AZ, 85303
Digital Marketing Brand Management
Dynamic Marketing Executive with extensive experience driving sustainable financial gains through leveraging corporate potential, enhancing topnotch marketing solutions, and innovative branding strategies. Over 10years of experience leading marketing strategy and internal communications for multimillion-dollar companies across diverse industries. Deliver engaging, insight-driven digital capabilities that transform businesses and ensures incredible customer engagement. Track record in devising marketing strategies that have crystalized brands from relative obscurity, forging strategic partnerships, providing digital strategy, and driving revenue in competitive markets. SUMMARY
PROFESSIONAL HISTORY
CYTECH CREATIVE 2015 – Present
Manager
Furnished thought leadership and developed plans to promote services, increase brand visibility, and build and sustain new and existing clients. Manage all aspects of local SEO campaigns to increase brand outreach, engagement, and SEO. Manage numerous employees to complete deadlines and to complete daily objectives. Direct the design and development of company branding, website design, and all marketing collateral.
• Led creative teams to produce exceptional user experiences across print, video, and web platforms, successfully translating complex ideas into functional designs that increase conversion.
• Delivered the desired client experience by adopting a positive relationship-based, customer- centric approach in identifying and prioritizing the complete needs of client.
• Championed team development and instigated employee development programs and cross- training to develop strong talent.
• Designed and developed all media, communication, and marketing plans to forge and maintain community engagement, increasing business and workflow efficiency. DENTAL ART WEST 2014 – 2019
Operations Manager
Accountable for the operational excellence and effective management of the dental practice. Managed payroll and supervised 25-30 people daily with budget responsibility up to 600k yearly. Served as the face of Dental Art West, handled every potential issue as they arise. Built up repour with all office’s dental assistants and Doctors.
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AREA OF EXPERTISE
• Digital Marketing
• Social Media Management
• Campaign Management
• Project Management
• Market Research & Analysis
• Client Relationship Management
• Marketing/Google Analytics
• Microsoft Office Suite
Zachary Palmer 602-***-**** **********@*****.***
PROFESSIONAL HISTORY, CONTINUED
• Developed and implemented new process improvement initiatives while monitoring team productivity, which drove efficiency and reduced workflow errors by 20%.
• Revamped and scaled business operations to align with company growth and improve customer satisfaction.
• Built up dental art west revenue from 15k a month to 40-50k a month within 2 years.
• Improved the production of dentures, crowns from 2 weeks to 5 days thus leading to more profit and capacity to handle more work.
• Advanced through series of increasingly responsible positions within 5years. ENDURANCE INTERNATIONAL GROUP 2008 – 2015
Social Media Manager
Led and developed social media campaigns to raise online brand awareness and engagement, increase web traffic, and maintain a consistent online voice. Managed and contributed to social media deliverables, including editing, publishing, scheduling web content, and monitoring site traffic. Handled all escalated issues on behalf of the CEO, COO, and VP.
• Aligned social media activities and strategies with organizational leaders and managed social media accounts for upper management.
• Created an effective benchmark for measuring the impact of social media programs and analyzed, reviewed, and reported the effectiveness of campaigns to maximize results.
• Improved social media performance with targeting, coordination, and content enhancement, increasing engagement by 200%.
• Successfully managed the complete project life cycle of strategic marketing campaigns from inception to closure, driving all project management. EDUCATION & CERTIFICATIONS
High School Diploma Pinnacle High School - Phoenix Some Course Work: Business Management/ Legal, Scottsdale Community College -Scottsdale Harvard Data Analytics - Certificate 2022
University of Phoenix Bachelors/ Marketing Certificate completion date 6/2024
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