Service Representative Data Entry
Resume:
Heidi Way
San Antonio, Tx
E:**********@*****.***
Professional Profile
Over 10 years of exceptional customer service experience, productive relationship builder, self-reliant and problem-solving individual with experience in quality control with accelerated attention to detail.
Professional Experience
Data Management Specialist Cuellar & Associates Date - Present San Antonio, TX
Review individual and group accounts to successfully provide warm leads to sales individual
Locate and correct data entry errors, or report them to management team
Compile, sort, and verify the accuracy of data before it is entered.
Upload documents to client profile for quick access
Compare data with source documents, or re – enter data in verification format to detect errors.
Discuss and implement procedures to ensure client profiles display clear and correct information
Quality Analysis Ibex Global Dec 2014- Date San Antonio, TX
Answer incoming calls, greeting callers, providing information, transferring calls, or taking messages as necessary.
Called Customers Back to make sure services are working
Worked with customers until issue was resolved
Listening and analyzing calls to be sure they follow proper guidelines
Grade the calls according to the frontier guidelines
Predicate in call calibrations where we listen to the call and make sure we all agree on how the call should be graded
Insurance Verification Dr. Maged Mina M.D Jul 2014-Oct 2014 San Antonio, TX
Complete insurance or other claim forms
Verify Health Benefit with Insurance company
Clinical Externship Progressive Billing May 2014- Jun 2014 San Antonio, TX
Calling on claim status
Talk to the insurance claims representatives to resolve billing issues
Fax claims
Call on collections
Sandwich Artiest Subway Nov 2012 – Jul 2014 San Antonio, TX
Sandwich Artiest Subway Sep 2010 – Sep 2012 San Antonio, TX
Count the cash drawers at the beginning and end of every shift to ensure that amounts are correct and that there is adequate change
Maintain clean and orderly store front and back
Greeted and answer any customer questions and offer any sales or promotions
Resolve customer grievances
Customer Service Representative Blockbuster Oct 2008- Mar 2010 Winnemucca, NV
Greet and answer any customer question about product also recommend any promotion
Count down cash drawer before and after shift
Balance and fill out deposit
Check product in and out of the computer system
Hotel Desk Clerk Winners Hotel and Casino Dec 1998- Oct 2009 Winnemucca, NV
Balance paperwork at end of the shift
Check customer in and out of the computer system
Educational Background
Sanford-Brown College 2013-2014 San Antonio, TX
Medical Billing and Coding
Diploma Obtained
References
Jenna Flores
San Antonio, TX
E: *************@*****.***
P: 210-***-****
Ms. E. Vasquez CCA
San Antonio, TX
E: ********@***********.***
P: 210-***-****
Beatrice Avila,
San Antonio, TX
E: ******@************.***
P: 210-***-****
Victory Conerly
San Antonio, Tx
E: ********************@*****.***
P: 210-***-****
Contact this candidate