Service Representative Customer
Resume:
MICHELE CARD
** ******* *********, ***********, ** M1K3N9
*******@*******.***
PROFESSIONAL OBJECTIVE
To obtain a customer service position within a progressive organization. DEMONSTRATIVE SKILLS
• Skilled in management, customer relations and sales.
• Over thirty years of providing professional customer service experience.
• Strong communication and leadership skills.
• Highly motivated, dedicated with a constructive attitude.
• Work well under pressure, always maintain a professional manner. PROFESSIONAL EXPERIENCE
Customer Service Representative
August 2019-Present
ASP Inc. at Billy Bishop Toronto City Airport
2 Eireann Quay, Toronto, ON
• First point of contact to greet all passengers returning from the Unites States.
• Quickly and efficiently determine eligibility requirement and stream passengers into various queues while providing superior customer service
• Assist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks.
• Direct passengers to customs area and monitor to ensure the proper travel documentation is filled out in order to enter.
• Responsible for providing guidance in arrivals and departures area, in addition recommend tourist related attractions/sites.
Customer Support Analyst
August 2006- January 2016
Symcor
1 Prince Andrew Place, Toronto, ON
• Provided excellent customer service to our clients while managing business needs.
• Placed orders for new and existing clients, managed customer enquiries.
• Managed and resolved customer complaints in and timely and professional manner.
• Meet or exceeded all sales targets.
Accounts Officer/Supervisor
February 1987-August 2006
Scotia Bank
1002 Pape Avenue, East York, ON
Managed client investment portfolios and ensured to provide them with their best options and returns.
Ensured quotas were being met by staff, motivate staff and support productivity.
Responsible for opening/closing procedures and balancing of daily cash deposits.
Trained and supervised all personnel in all banking procedures, and security procedures.
Managed staff adherence to banking protocols,
VOLUNTEER EXPERIENCE
Sisters Kitchen Volunteer
February 2016-Present
Sistering
962 Bloor Street West, Toronto, ON
Engaged in a variety of activities including food prep, sorting food donations, assisting with inventory, and serving meals.
Michele Card Page 2
VOLUNTEER EXPERIENCE Cont’d.
Radio Host/ Disc Jockey
June 1997-December 1999
CHRY 105.5
4700 Keele Street, Toronto, ON
Hosted radio broadcast, played music, interviewed upcoming artists and personalities, organized content to be aired.
EDUCATION
Ontario Secondary School Diploma & Ontario Academic Credits received-Notre-Dame Catholic High School
Bachelors of English-University of Toronto
CPR and First Aid-St John’s Ambulance
Reference available upon request.
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