**** ***** **** ** ****, TX 915-***-**** adwm3b@r.postjobfree.com

Daniel Espalin

Objective

To work in an organization where knowledge gained, and skills learned will benefit the Company and allows me the opportunity to enhance my career by developing new and/or different skills.

Qualifications

•Goal oriented and ambitious with capacity to drive and reach and exceed quotas.

•Experience with Human Capital Management and Payroll applications

•Experience working with C Level Executives

•Strong problem solving and analytical skills

•Highly motivated and team oriented

•Ability to work independently and with a team

•Proven customer service and relationship building skills

•Organized with effective time management skills

•Strong work ethic

Experience

2021 – Present Owner Hommati El Paso, TX

Real Estate Agent Services

o3D Interactive Tours Aerial Drone Videos HD Photography Virtual Staging

Assisting Brokers, Real Estate Agents win more listings

2020 - 2021 Implementation Team Lead ADP El Paso, TX

Lead daily activities of the team to ensure that all work is completed accordingly, deadlines are met, quality standards and overall daily goals

Serve as a resource for the team members.

Train and mentor team members and identify development needs

Ensure productivity and performance standards are met.

Analyze team statistics and prepare reports

Participate in task force, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed.

Prioritize critical issues, provide technical support, guidance, and direction to ensure the right client support is delivered in a timely and effective manner.

2015 - 2020 Senior Account Manager ADP El Paso, TX

Responsible for ensuring satisfaction and providing world-class service for an assigned client base of Wage Payments clients

Acts as first level of support and subject matter expert, educating clients on product features and functionality

Provides leadership to identify, develop, and maintain effective, mutually beneficial relationships and alliances with key partners, and consultants

Resolves issues relating to product features and functionality and client product knowledge

Assists clients with Wage Payments, Billing and Banking related issues

Supports Wage Payments product offerings and coordinates activities between internal departments, payroll regions and business partners

Advises senior/executive management on relationship management strategies which optimize retention and satisfaction and achieve desired business results

Participates in client reviews consisting of billing, invoices, wire transactions and fees throughout the year

Organizes and facilitates meetings with partners on an ongoing basis

Keep up-to-date and proficient in all Payroll processes, procedures and enhancements, and communicate changes to clients as appropriate

2014 – 2015 Senior Sales Account Executive Ricoh USA El Paso, TX

Responsible for new client acquisition in the definded area

Independently drive high levels of prospecting activity to identify new selling engagements

Efficiently qualifies opportunities and develops proposals that meet/exceed customer requirements

Meet or exceed revenue and gross profit expectations

Understand and lead contract negotiations

Manage and support large client base (UTEP, City of El Paso, El Paso Water Utilities, Fort Bliss, El Paso Electric).

Experience selling cloud solutions.

2010 – 2014 Retail Business Manager Cricket Communications Las Cruces, NM

Run all aspects of the Retail Business Sales including, but not limited to, financial management, business operations, customer service and retention, promotions, inventory, employee training and development.

Assure attainment of all net sales and revenue goals, including developing sales strategies and tactical implementation.

Assume direct responsibility for all day-to-day store operations

Establish and maintain adherence to budget

Conduct employee meetings, Coach and develop staff

Analyze business trends, track competitor landscape, share best practices with other stores

Participate in the staffing process for the store, including hiring and performance management

Promote positive customer experience through modeling great customer service and handling escalations

Demonstrate solid technical competence for all products and services sold

Engage in community activities and business development that support business goals

Own store issues, proactively identify challenges and create improvement plans

2006 - 2010 Indirect Accounts Executive Cricket Communications El Paso, TX

Manages assigned territory. Responsibility includes Outside Sales distribution, planning and customer service within assigned territory.

Collaborate with indirect distribution partners to develop, measure, and manage business plans on an ongoing basis

Facilitate distribution training

Assist District Director with budget preparation and P&L management Partner with District Director and appropriate finance manager to identify opportunities in cost improvement and all financial functions within the assigned territory. Participates in business strategy by developing key strategies/programs for sales, marketing, PR, finance, human resources, and customer operations by bringing field knowledge to the market leadership team Implements these key strategies/policies within the assigned territory. Develops, implements, and manages the distribution strategy for assigned territory. Balances customer growth, cost, customer attrition and market conditions with the overall corporate/market distribution strategy for assigned territory. Develops and maintains solid relationships with key distribution partners and vendors in assigned territory Proactively informs District Director of key issues and challenges and provides potential solutions

2002 -2006 Business Sales Manager Sprint PCS El Paso, TX

Manage multiple geographical locations within assigned territories. Coordinate, track, and direct all funnel/sales activity management to ensure optimum productivity of assigned account executives. Maintain high visibility in the marketplace by participating in local Chambers of Commerce, trade associations, civic groups, leads clubs, and other reputable high-profile organizations. Responsible for meeting or exceeding sales and financial quotas relating to the Business channel. Responsible for the oversight of all direct sales activities in the market to include recruiting, developing, motivating, and retaining a highly productive (B2B) Business-to-Business Sales Team. Demonstrate and coach professional verbal, written, presentation, and outside sales skills. Prepare and respond to customer RFP’s to include presentation, price, quotes, credit terms, and contract negotiation.

2000 – 2002 PC Technician/Computer Sales Best Buy El Paso, TX

Responsible for trouble shooting customers computers, installation of computer hardware. Sales of computer parts to optimize customer’s PC’s and qualified customers for computer packages.

1992 - 1999 Crane/Heavy Equipment Operator ASARCO El Paso, TX

Maintain service and operate heavy equipment in a high-volume production environment. Responsible for operational excellence and safety.

Education

1999 - 2001 Business Skills Institute El Paso, TX

Certification IT / Network Operations

Work with internal customers, external customers, and information technology administrators to resolve technical problems for LAN/WAN services via the helpdesk.

Design, install, maintain, and coordinate corporate and external customers’ LAN. Implements and coordinates network policies, procedures and standards relating to LAN/WAN networks.

Troubleshoots software and hardware problems related to Internet applications. May conduct seminars and training promoting Internet benefits and ease of use.

Install, configure, and maintain common end user application software. May train and provide assistance to end users.

Assist the information technology administrators with configuration, maintenance, and monitoring of access servers, routers, Microsoft servers and Internet servers including DNS, e-mail, network, monitoring and print servers.

CompTIA A+ Certification

Volunteer Work

Junior Achievement

Coats for Kids

Toys for Tots (Fort Bliss)

EP Blanket Drive

El Paso Extreme Weather Task Force

El Paso Humane Society

Homeless Women & Children Shelter - Reynolds’s Home

References

Jaime Cordero El Paso Police Department 915-***-****

Kara Castro VP Implementation @ ADP 915-***-****

Nick Pena U.S. Immigration & Customs Enforcement 915-***-****

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