Albert Gaynor

Microsoft Endpoint Engineer

Microsoft Endpoint Engineer of 8+ years, focused on outstanding customer service, and pursuing emerging tech. adwm0f@r.postjobfree.com 279-***-**** Sacramento linkedin.com/in/albert-gaynor-98379b22 WORK EXPERIENCE

Microsoft Endpoint Admin II

Williams-Sonoma Inc.

03/2019 - 02/2023, Rocklin, CA (Hybrid)

Assisted in the configuration of new store IT equipment, including installing, imaging, and maintaining hundreds of server and client endpoints.

Created and maintained a library of Powershell and VB scripts to use in automated deployments, and incident responses.

Coordinated and oversaw the timely delivery of Windows Updates to Store enterprise environment of clients and servers. This included a testing and pilot phase with quality oversight.

Lead in the design and Implementation of; incidental and project level global application and hardware changes, delivered via Intune, and SCCM.

Routinely monitored and audited infrastructure via Nagios, utilizing custom alerts and notifications for application specific variables. System Admin

Williams-Sonoma Inc

11/2016 - 03/2019, Rocklin, CA

Maintained L2 help-desk queue, and assisted with On-Site technician installations.

Provided leadership to numerous hardware and software deployment projects; using SCCM, and Powershell scripting to deploy thousands of machines across the enterprise.

Acted as ancillary support to other teams for focused assistance: Ex: Security Team requested on multiple occasions I remediate a list of machines out of compliance as we adopted new AV technologies. Mobile Repair Tech

Tech-Boy Computer Solutions

03/2014 - 11/2016,

Provided award winning desktop and server support to local clients and Small / Medium Business.

Provided architectural support, setup, and maintenance for hardware and software upgrades based on business need.

Business Technology Expert

Support.Com

11/2011 - 04/2014, Remote

Provided remote break-fix support to Business level ISP clients. Developed new troubleshooting process for Kaseya Server Monitoring

CERTIFICATIONS

Azure Virtual Desktop Specialty

In Progress to take exam in July 2023

SKILLS

Azure SCCM Hyper-V Powershell

Microsoft Endpoint Management Intune

Windows Server Microsoft Cloud Products

Customer Satisfaction

ACHIEVEMENTS

Endpoint Engineer

Williams-Sonoma Inc.

11/2016 - 02/2023,

Managed a mixed environment of over 5,000 mobile devices (android, Microsoft, and iOS) in an enterprise store environment; including application piloting, deployment, and support.

Wrote and maintained up to date compliance on Microsoft Windows Updates in our store environments. This included windows server, and client upgrades.

Designed and implemented new organizational structures based on AAD groups and policies; to isolate devices to segregated deployment groups.This led to an astonishing success rate (99.1%) of deployment to devices in the enterprise that had not been met before.

Designed and implemented a fresher On-boarding process for company owned dedicated devices; this solution cut the time required for staging and first time setup of the devices by 25% resulting in massive cost savings; and estimate of $1,000.00 daily. Assisted in development of Windows Server 2016 Gold image for repeated deployment; created Powershell scripts to automate continued update standard.

Developed Instructions, KB Articles, and Process Documents for dozens of hardware and software deployments; as well as extensive instructions on Cisco switch and router use.

LANGUAGES

Python

Limited Working Proficiency

Powershell

Full Professional Proficiency

Visual Basic

Limited Working Proficiency

Cisco iOS

Full Professional Proficiency

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