Service Representative Data Entry
Resume:
Aleta Burress
Detroit, MI *****
adwlza@r.postjobfree.com
Customer service oriented professional backed by 10+ years of healthcare industry and customer service experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
· Use strong interpersonal skills to communicate and interact with customers.
· Attention to detail necessary to collect and report data with accuracy and timeliness.
· Manage time and priorities to meet established deadlines.
· Effective problem solver, able to assess situations and identify solutions.
· Work collaboratively with members of the team to function as a professional unit. Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate
Communication Platforms – Zoom, Skype, Google Meet, and MS Teams Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Typing Speed 40 WPM
Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics
CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge
Third Party Billing Medicare Medicaid HMO PPO Insurance Verification Basic Coding Skills for ICD-10 & CPT Anatomy & Physiology Work Experience
Customer Service Representative (WFH)
Senture - London, KY
January 2023 to Present
• Interact with customers via inbound and outbound calls to answer inquires
• Assist with making appointments for prospects
• Assist with prospects questions and concerns
• Document every call in a timely manner
Customer Service Representative (WFH)
Teleperformance (WellCare) Call center
September 2022 to November 2022
• Interact with customers via inbound and outbound calls to answer inquiries
• Assist with pre-enrollment
• Assist with customer questions
• Document accounts in a timely manner
Customer Service Representative (WFH)
Sitel Group Call Center - Detroit, MI
April 2021 to May 2022
· Interact with customers via inbound and outbound calls to answer inquiries.
· Provide product information and assist customers with returns.
· Document account activities in a timely manner.
· Communicate in a clear and concise way and work effectively as a team member. Caregiver
Private Duty Care - Detroit, MI
January 2011 to January 2022
· Schedule doctor appointments and maintain a safe, secure, and healthy environment.
· Assist with activities of daily living – personal hygiene, mobility, and feeding.
· Handle light housekeeping duties, prepare meals, and run errands. Machine Operator
Forge Industrial Staffing - Warren, MI
June 2020 to March 2021
· Operated machinery in a safe and efficient manner and in accordance with company procedures.
· Inspected finished products for quality and adherence to specifications.
· Met production goals and deadlines to maintain schedule and communicated effectively with team members.
Machine Operator
Wolverine Solutions Group - Detroit, MI
August 2018 to April 2019
· Ran machine and equipment according to established Standard Operating Procedures
(SOPs) and safety policies.
· Provided training and support to new employees.
· Maintained a clean, organized work area and met production goals. In-Home Care Provider
Imani Residential Services - Detroit, MI
November 2017 to August 2018
· Travelled to client homes to provide care and companionship.
· Took vital signs and assisted with personal care, dressing, grooming, and mobility.
· Performed light housekeeping duties, prepared meals, ran errands, and administered medication as prescribed.
· Documented client activities and medication and abided by HIPAA guidelines to ensure privacy. Education
Associate of Science degree in Health Sciences
Ultimate Medical Academy
August 2020 to September 2022
High school diploma or GED
Skills
• Medical Administrative Assistant
• Medical Terminology
• Medical Transcription Patient Processing
• Patient Registration
• Medical Records Management Check In
• Check Out
• Data Entry
• Release of Information
• HIPAA Compliance
• Medical Laws & Ethics CMS 1500 Claim Form
• Billing Cycle
• Claims Appeal Process
• Medical Billing Knowledge Third Party Billing
• Medicare
• Medicaid
• HMO
• PPO
• Insurance Verification Basic Coding Skills for ICD-10 & CPT
• Anatomy & Physiology
• ICD-9
• Vital Signs
• Medical Office Experience
• EMR Systems
• Patient Care
• Meal Preparation
• ICD Coding
• Medical Coding
• Computer Operation
• Clerical Experience
• Patient monitoring
• Medication administration
• Epic
• Medical scheduling
Certifications and Licenses
First Aid Certification
CPR Certification
Direct Care Worker (Certified)
Present
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