David Ayres

System Administrator

adwlxm@r.postjobfree.com

480-***-****

** ***** ********** ** *** IT industry in admin positions with experience from other industries such as military and construction. Primarily focused on providing technological solutions to individuals and organizations. I am always working on developing my skillsets to become more efficient and knowledgeable. Work Experience

Banner Health - Facility Desktop Engineer

June 2016 - February 2019 Mesa, AZ

Monitored the ticket and request queue and responded to incidents ranging from troubleshooting software to fixing a network outage. Managed a software catalog of several hundred applications.

over a secure network. Troubleshooting network and communications issues. Created and managed intel

reports. Ten month deployment to Iraq.

Skills and Certifications

● A+

● Security +

● Worked with Cisco IOS when I trained for the CCNA

● O365 Admin Center, Exchange/Teams

● Cisco Meraki

● Sophos, F-Secure

● On-prem Active Directory and Azure AD

● VMWare Vsphere, Hyper-V, VirtualBox

● Experience with HIPAA digital data policy.

● Highly adaptable and analytical troubleshooting method for any type of software from healthcare to office software or banking and financial.

● Strong written and verbal communication skills.

Azure AD.

DAS Health - System Administrator

January 2022 - Present Mesa, AZ

I was an escalation point for the the help-desk.

Reorganized and maintained knowledge base for client of 55 sites with approximately 5-15 users per site. Upgrade, move, and acquisition projects. Maintained O365 environment including Sharepoint permissions, Exchange/Teams configuration, and AzureAD.

Repaired broken equipment. Managed their Cisco

Meraki network through the Meraki central console. Stealth Partner Group - IT Coordinator

July 2019 - November 2021 Scottsdale, AZ

Supported enterprise and workstation software for

onsite and remote users. Enterprise resources include O365 Admin Center, Cisco Meraki, Sophos, etc.

Managed user accounts and resources in AD and

Circle K Corporate - Level 2 IT Analyst

Nov 2015 – May 2016 Tempe, AZ

Responsible as part of a contract Team to clean-up an influx of support tickets that had gotten out of control. The team was able to help get the ticket queue down to a manageable amount. We queried and resolved

database issues to resolve inventory discrepancies. Asurion - Multi-Device Protection Technician

Aug 2014 – Sept 2015 Tempe, AZ

Hired on to support a growing customer demand for

technical support. We resolved customer issues over the phone, or using remote access tools such as

LogMeIn. Using company apps to help customers

locate devices or resolve issues for Apple, Android, and other devices.

Revana - Google Places Support Specialist

Sept 2013 – Aug 2014 Tempe, AZ

Responsibilities were to ensure compliance and

usability of Google Places. We assisted clients with troubleshooting Google Business Pages and Listings. U.S. Army Reserve - Intelligence Handler

Jul 2006 – Mar 2014

Top Secret SCI. Controlling and monitoring the flow of information

Contact this candidate