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Center Agent Call

Location:
Houston, TX
Posted:
April 18, 2023

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Resume:

Jekari Stewart

Student-Worker

Houston, TX *****

adwlul@r.postjobfree.com

+1-832-***-****

Seeking a position where my hard-working skills can be fully used while providing me an opportunity to learn new things that can further my growth as a local business or national company chief executive. A determined, punctual worker who performing many tasks such as lifting heavy objects, delivering excellent customer service while maintaining strong time management skills and a professional demeanor. Willing to a work a flexible schedule.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Floor Technician

Memorial herman hospital Compass Group - Humble, TX June 2021 to Present

Clean trash on all assigned floors

Maintain & wear security badge and uniform daily

Clock in & out for breaks

Remove dirty linen and store the new linen and the cart to hold the new supplies Call Center Agent

Promark Research - Huntsville, TX

October 2018 to March 2020

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns

• De-escalate situations involving dissatisfied customers, offering patient assistance and support

• Call clients and customers to inform them about the company’s new products, services and policies

• Guide callers through troubleshooting, navigating the company site or using the products or services

• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

• Collaborate with other call center professionals to improve customer service

• Help to train new employees and inform them about the company’s customer management policies Packaging Supervisor

Monterrey mushroom factory - Huntsville, TX

February 2017 to September 2018

• Work with Packing Coordinator to manage and control a daily schedule of personnel to meet Packing/ Shipping needs.

• Manage and maintain CAS Pack Control Database and all CAS functions

• Monitor CAS & JDE Business Systems to ensure all work orders are maintained and current.

• Monitor cooler and material inventory and review the JDE cycle count to ensure sufficient inventory is on hand for JDE work orders to issue.

• Direct the daily operation to ensure that productivity is maintained, and the product is packed on time with regard to truck departure schedules; maximize the efficiency of the packing lines Chemical machine Operator

Axalta Paint Coatings Company - Houston, TX

June 2013 to February 2015

Keep the area clean and neat

• Repair the equipment if malfunction

• Lock Out and Tag Out equipment used

• Always Wear the correct proper safety gear

Education

BA in Business Management

Sam Houston State University - Huntsville, TX

August 2016 to August 2019

High School Diploma in Arts

G.W. Carver Magnet High School

2011

Skills

• Microsoft Office, Excel, Powerpoint, etc (2 years)

• Customer Service (8 years)

• Pest Control

• Driving

• Forklift

• Safety (1 year)

• Equipment Repair

• Buffing

• Floor care

• Carpet cleaning

• Cleaning

• Commercial cleaning

• Janitorial experience

• Environmental services

Awards

Employee of The Month

May 2012

For excellent customer service and Attendance

Certifications and Licenses

Driver's License



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