Customer Service Tech

Kenneth O. Jones

*** ********** **, *** ***** N.V. 89110 702-***-**** *****.**********@*****.***

Objective To obtain a position that allows me to demonstrate my positive attitude, flexibility, and strong communication skills to benefit a company that offers career advancement. Experience Delivery Technician/Warehouse Lead

April 2015 - Present, A.A. Medical L.V, N.V.

• Deliver respiratory, durable medical equipment.

• Follow a daily route.

• Instruct patients on the use of medical equipment

• Assist in cleaning and restocking the warehouse.

• Manage a Team of 10, ensure they are providing excellent Customer Service to the Patients

• Assure that the warehouse is fully stocked and inventory in a run accurately

• Assist the Driver in staging their daily routes by Bay Doors and stocking trucks when I m needed to do so.

• Maintain truck maintenance and be sure that all vehicle maintenance is up to date on ch vehicle.

• Ensure that all safety protocol is followed on a continuance basis within the warehouse

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LOX Filler / Customer Service Tech CDL

July 2012-March 2015, Preferred Homecare Las Vegas, N.V.

• Instructed patients on basic use of respiratory equipment and other medical supplies.

• Ensured that patients understood the proper use and maintenance of equipment.

• Followed a daily route, and completed in a timely manner.

• Filled patient’s liquid oxygen tanks.

Delivery Technician

August 2009 - April- 2012-, AA. .. Medical Las Vegas, N.V.

• Deliver respiratory, durable medical equipment.

• Instruct patients on the use of medical equipment

• Assist in cleaning and restocking the warehouse.

• Hazmat, Tanker, and Airbrakes endorsed

Patient Service Technician

March 2006-June 2009, Apria Healthcare Henderson, N.V.

• Ensured that patients understood the proper use and maintenance of equipment.

• Followed a daily route, and completed in a timely manner.

• Filled patient’s liquid oxygen tanks.

• Hazmat, Tanker, and Airbrakes endorsed

Vendor

March 2005-February 2009 RSS, L.V, N.V.

• Stocked various products on shelves in stores

• Ensured all orders and deliveries were completed

• Answered all customer questions in regards to many products. Driver / Vendor

June 1998-March 2005 3P, L.V, N.V

• Delivered products to customer's houses.

• Verified all products were in great condition.

• Installed products in customers’ houses.

Education Kirby High School, Memphis, T.N.

• Attended September 1989-September 1992

• Basic High School Diploma

References References are available upon request.

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