Jessabelle Chandler

**** ******** *****, ***. * Bellevue, NE 68123 402-***-**** adwlty@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional with strong leadership skills. Provide an understanding of administrative and clerical duties and workflows and the importance of accurate claims processing. Follow policies and procedures to assure consistent quality. Maintain patient privacy and confidentiality.

Maintain accurate data to ensure details are not overlooked.

Well-organized and able to prioritize and meet deadlines without direct supervision.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Video Communication Platforms – Zoom, Skype, and MS Teams.

Microsoft Office Applications – Word; Type 62 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2023

WORK EXPERIENCE

North End Teleservices – Omaha, NE 11/2020 – 08/2022

Customer Service Representative / Remote Call Center

Trained new hires, exhibited leadership, and led by example.

Handled inbound and outbound calls, fielded inquiries, found solutions, and exhibited top-notch customer service.

Located and researched information using multiple systems, applications, and technologies.

Documented customer inquiries and associated actions; followed-up on outstanding items in a timely manner.

Full Time Parent – Bellevue, NE 08/2018 – 11/2020

Homemaker

Provided encouragement, support, and access to activities that enable the development of skills.

Developed, managed, and maintained a budget effectively.

Coordinated and facilitated medical care, meals, and educational and social activities.

Kwik Shop – Bellevue, NE 03/2015 – 08/2018

Store Manager / Customer Service

Oversaw store operation, cash receipts, merchandising, layout, product inventory, and record keeping.

Hired, supervised, and trained personnel, enforced company policies and procedures, and developed effective employee relationships to ensure quality customer service.

Processed transactions, accepted payments, and ensured accuracy of cash drawer.

Worked as part of team and led by example to ensure quality customer service and a positive atmosphere.

Walmart – Bellevue, NE 03/2013 – 01/2015

Toy Department Manager / Customer Service Representative

Supervised employees, created schedules, and managed inventory levels.

Coordinated with employees to ensure a positive, friendly, and efficient customer experience.

Promoted sales and goals by informing customers on current discounts and store promotions.

Organized store in an efficient manner that was easy and understanding for customers.

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