Developer Intern Sales Associate

EDGAR SETYAN

Vaughan, ON P: 647-***-**** *****.********@*****.***

EDUCATION

YORK UNIVERSITY Toronto, ON

Bachelor of Science (Honours) Major in Computer Science September 2019-Present

WORK EXPERIENCE UNDER ARMOUR Vaughan, ON

Seasonal Sales Associate July 2022–Sep 2022

● Provided product knowledge and recommendations to an average of 25 customers per day, resulting in 20% increase in overall sales.

● Assisted customers with finding and purchasing products that met their needs, resulting in a 95% customer satisfaction rating.

● Delivered excellent customer service to ensure a positive shopping experience for all customers.

● Stayed up-to-date on store offerings, and proactively made recommendations to customers based on their interests.

TANGERINE BANK North York, ON

Java Developer Intern May 2021–Aug 2021

● Collaborated with team members to troubleshoot and resolve over 15 technical issues for bank clients and colleagues per week.

● Demonstrated attention to detail and accuracy in coding and testing software, resulting in a 97% reduction in software defects.

● Developed skills in problem-solving, time management, and working effectively under pressure during the internship.

● Communicated technical information in an easily understandable way to non-technical colleagues and clients.

TANGERINE BANK North York, ON

Java Developer Intern May 2020–Aug 2020

● Attended weekly meetings to provide updates on incident resolution progress and collaborated with cross-functional teams to resolve complex technical issues.

● Taken part in regular training sessions to stay up-to-date with evolving software systems and best practices.

● Developed and maintained a thorough understanding of bank software systems and processes to ensure effective issue resolution.

● Consistently achieved a 90% incident closure rate by providing personalized and efficient support for each incident ticket.

EXTRA-CURRICULARS ACTIVITIES ARMENIAN STUDENT ASSOCIATION AT YORK UNIVERSITY Toronto, ON

Vice President September 2021–Present

● Collaborated with other executive members to plan and execute events, including cultural nights, fundraisers, and bake sales.

● Coordinated with external organizations and sponsors to secure funding and partnerships for events.

FROSH WEEK(UNIVERSITY ORIENTATION WEEK) Toronto, ON

Executive (Logistics) June 2022– August 2022

● Worked with York University staff and campus departments to ensure smooth logistics for events, including scheduling of facilities and availability of resources.

● Conducted regular check-ins with executive team, volunteers, and participants to ensure all needs were met and issues were addressed in a timely manner.

Technical Skills: Advanced in JavaScript, Java, HTML/CSS, Microsoft Office applications (Word, Excel, PowerPoint), Python; Proficient in SQL and C.

Soft Skills: Strong communication skills, ability to work well under pressure, exceptional customer service, ability to Adapt Quickly

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