Data Entry Reservation Agent

Naomi Garcia

**** ******* *****, ******* **, ****4

Email: **********@***.***

SKILLS & QUALIFICATIONS

●MAC OS X, Windows 7, (PowerPoint, Publisher,Workforce Management)

●Microsoft Word, Excel, Outlook, Microsoft Office, Sharepoint,

●Commonwealth of Massachusetts Certified Pharmacy Technician

●HIPAA Trained

●Typing WPM 50CPT

●CPT-4 Surgical Coding and

●CPR Certified

●Misys Software

●IBX (MGH Scheduling Software)

●Rx 2000 Pharmacy Data Entry System

●Medisoft and IDX

●Microsoft Office 2010

●Intro ICD-9-CM Coding

Work History

Norwegian Cruise Lines

Cruise Specialist September 2022- Current

• Serve customers by planning and implementing call center strategies and operations; improves systems and processes; and managing staff consisting of Cruise Specialists. Handle escalated customer service issues within department of responsibility.

Saint-Gobain

Assembler I February 2021 -July 2021

• Assemble Medical Tubing and Read product prints.

Member Service Specialist

Sam's Club/Concentrix August 2019- February 2020

• Drives membership in the club by communicating goals, results, and feedback; ensuring updated signage; ensuring all marketing collateral and

signage related to membership programs are up to date; and completing and maintaining required documentation and forms.

Enables associate membership engagement by working cross-functionally with members, managers, and associates to identify training gaps and

needs; ensuring training plans and materials are efficient providing information on membership benefits; promoting the value of company products

and services.

• Drives membership in the club by communicating goals, results, and feedback; ensuring updated signage; ensuring all marketing collateral and

signage related to membership programs are up to date; and completing and maintaining required documentation and forms.

Enables associate membership engagement by working cross-functionally with members, managers, and associates to identify training gaps and

needs; ensuring training plans and materials are efficient providing information on membership benefits; promoting the value of company products and services.

Packer and Picker

Amazon Fulfillment Center - Ruskin, FL November 2019 to January 2020

• Pick and Pack all items that have to be shipped out to Customers.

OfficeTeam

Office Clerk May 2019 to August 2019

• Data entry, Inbound and Outbound calls. Filing and Faxing.

Alorica

B2B Outbound Sales-VI April 2019 – June 2019

• Connects with existing and potential customers and aims to turn every call into a sales opportunity • Handles various incoming and outgoing sales-focused phone calls • Resolves customer questions, complaints and billing inquiries in a professional, helpful manner • Promotes and sells client products and services by emphasizing product features based on customers’ needs • Upsells to customer as necessary • Utilizes computer system to verify and document customer requests

• Continually improves knowledge of company services and promotions • Escalates calls to supervisor when necessary and appropriate • Provides feedback reports on call issues related to downtime and/or training issues

Uber Driver September 2016-December 2022

Pick up and deliver passengers to their destinations in a safe and efficient manner

Utilize [company name] app on iPhone to navigate vehicle

Maintain a clean and inviting vehicle for passengers

Communicate with passengers, offering a safe and welcoming ride to their destination

University Of Florida

Counseling & Wellness Center/ Division of Student affairs August 2016- September 2016

Answer multi-phone line system and transfer calls as needed. First point of contact with

prospective students and program inquires. Direct contact with applicants via phone and

email, and in person walk in traffic. Filing and making copies of correspondence and other

printed material, sometimes on behalf of other colleagues. Open, read, route, and distribute

incoming mail and other material, coordinate mail flow in and out of office. Sign for UPS/

Fed Ex/Airborne packages. Operate and maintain office equipment such as fax machines,

copiers, and phone systems.

BostonCoach/Dav EL, Everett, MA January 2015 – July 2015

Reservation Agent

• Respond to calls in queue in a professional timely manner.

• Book limos, sedans, mini buses, sprinters and vans

Boston Public Schools, Boston, MA September 2013 – March 2014

Customer Service Rep/Hotline Worker September 2014

• Answer Phone Calls (Everything from Parents, Bus Yards and School Staff Members.

• Help with paperwork that gets sent by Fax to give to Transportation Officers.

• Track School Buses via GPS if Necessary by request.

Upromise (Sallie Mae), Newton, MA November 2012- January 2013

Client Service Rep.

• Breakdown incoming mail for paperwork to be processed.

• 529 Plans get scanned with paperwork and checks. Prepare all work for processing.

Mass General Hospital (MGH), Lexington, MA January 2012 – September 2012

Medical Secretary

• Answered phones and schedule patient appointments as well as registration

• Manage Medical Records

• Prepare Encounter forms and other paperwork for Providers

SBSC, Inc. Newton, MA June 2011 – October 2011

Medical Billing Specialist

• Process medical procedures into appropriate insurance codes .Process statements or claims.

• Process Charges and Demographics through Misys. Input ICD-9 and CPT codes.

• Investigation of rejected claims

PlanetTran– Everett, MA October 2010 - November 2012

Livery Driver

• Provide customer service to clients. Driving them from home to Airport and Airport pickup to Businesses.

• Utilizing Gps and using Phone for contacting clients on pick up. Provided prompt service.

CVS Pharmacy - Charlestown, MA August 2008 - October 2010

Pharmacy Technician

• Provide report and customer service to clients

• Manage counts of pills to be distributed to customer prescriptions.

• Manage prescriptions and customers information in the pharmacy database.

Education

American Career Institute, 186 Alewife Brook Parkway Cambridge, MA Graduated: October 2011

Medical Billing & Coding, October 2011

Pathophysiology, Law and Ethics, MediSoft

Benjamin Franklin Institute of Technology, 41 Berkeley St Boston, MA Graduated: August 2008

Pharmacy Technology Certificate, August, 2008

Pharmacy OPS, Pharmacology II,

The New England Institute of Art, 10 Brookline Place Brookline, MA Graduated: April 2003

Mass Communications / Tv & Radio Broadcasting

Certifications

Commonwealth of Massachusetts certified Pharmacy Technician License # PT11568

Cardiopulmonary Resuscitation (CPR) Certification

Contact this candidate