Planning Specialist Services Representative

Matthew J. Klenke

Jacksonville, FL ***** 813-***-**** ***********@*****.***

Professional Experience

The KTK Group at Morgan Stanley

Financial Advisor-Financial Planning Specialist (Current- 2 Years 6 Months) Ponte Vedra Beach, FL

• Collaborating with a small team of Senior VP advisors and support staff, managing $1B in assets and currently leading financial planning and new business development efforts for HNW and UHNW clients

• Currently establish, develop and maintain relationships with HNW and UHNW individuals and families. Closing full sales cycle business and understanding and servicing the financial needs of current HNW and UHNW clients.

• Graduated Altius Learning prospecting and sales program; utilize personalized mass emailing platform NBA (Next Best Action), cold calling efforts and referrals to build pipeline and grow assets by gaining wallet share of existing HNW clients

• Exceeded 2022 New Asset Goal with workable excess pipeline for 2023

• Awarded Pacesetter’s Club 2023, Exceeded AUM goal by 400% and Revenue goal by 151% Morgan Stanley

Wealth Advisor Associate (2 Years 6 Months) Ponte Vedra Beach, FL

• Obtained Series 66 License, and headed financial planning for $10B in assets in southeast territory

• Initiated planning for HNW and UHNW clients of Financial Advisors through cold calling, discovery meetings and market research and analysis to pinpoint opportunity; utilized a needs-based approach to uncover opportunity to cross-sell, uncover outside assets, and generate additional revenue. After presenting the plan to the client, this was passed to the Advisor to close business

• Exceeded planning adoption rate goal based on Financial Advisor utilization by 246%

• Utilized Salesforce to track and monitor all aspects of the role Fidelity Investments

Financial Representative Full Trader (1 Year 9 Months) Jacksonville, FL

• Obtained Series 7 and Series 63 License; generated leads for Investment Sales Reps through inbound calls from current and prospective retail clients

• Ranked #1 in Country in lead generation, resulting in new and additional business

• Winner of the 2017 Excellence in Action Award

Merrill Lynch

Client Services Representative (1 Year 3 Months) Jacksonville, FL

• Took inbound calls from current and new clients with various needs; onboarded new clients to acclimate them with the platform, website, and various functionalities

• Ranked top 1% of Reps in the Retirement Benefits Contact Center based on call metrics and client service

• Received Global Recognition Award for outstanding service based on call metrics and client surveys Primerica

Senior Representative (1 Year) Jacksonville, FL

• Obtained FINRA 2-15 Life, Health, Variable Annuity and Series 6 License; cold called prospects for life insurance and retirement planning needs

• Worked warm leads from inside sources, exceeded prospect to client conversion rate goal

• Learned Full Cycle sales and cold calling skills Education

Jacksonville University Jacksonville, FL

Bachelor of Business Administration, Concentration in Finance Marketing Minor, 2014

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