Administrative Assistant Medical Billing

ARLENE L. MALONE

*** ******* ****** **********, ** 23324 757-***-**** adwlri@r.postjobfree.com

Visionary professional with solid experience at diverse levels of administrative, managerial and financial support for organizational initiatives and operations. Well versed in conflict resolutions and proficient in software applications.

EMPLOYMENT EXPERIENCE

Founder and Program Manager

R-E-A-D (Rejuvenating Excellence & Accomplishing Dreams) / Official Website: www.R-E-A-D.org 05/2010 - Present

Manage full member recruitment cycle to maintain a group of 15+ young women for volunteer engagements.

Collaborate with 10+ community stakeholders to provide members with a plethora of extracurricular and volunteer opportunities geared towards their fields of interest.

Facilitate comprehensive college and career exploration activities as well as generate letters of recommendations and interview processes.

Disbursement of 36 member scholarships based on highest grade point average, hours of volunteerism and current event essay.

Family Caregiver

Terminally Ill Parents

08/2010 - 05/2021

Served as the primary point of contact for medical billing; in addition to procedural and follow-up appointments.

Ensured patients adhered to dietary restrictions and administered prescribed medications.

Performed and charted daily hygiene routines along with mental and physical stimuli.

Successfully completed patient education programs through the Alzheimer's Association and Sentara Heart Hospital.

Escalations Specialist and New Hire Trainer

COX Communications

08/2000 - 08/2010

Annual Salary Range Inclusive of Commission: 54K - 72K

Rectified discrepancies and made appropriate credit adjustments within specified company guidelines.

Significantly reduced callbacks by utilizing high-level de-escalation techniques, resulting in an exceptional customer satisfaction rating.

Maintained an average sales rate of 500+ units monthly, performing in the top 5th percentile.

Conducted new hire training with 20+ employees per class with accompanying individualized performance appraisals.

Developed comprehensive systems’ training deliverables that were implemented for onboarding. Administrative Assistant

Department of Social Services - Virginia Beach

03/1997 - 08/2000

Annual Salary: 48K

Executed clerical duties inclusive of editing communications prior to department disbursement.

Determined resource eligibility for applicants and managed a caseload of 200+ participants.

Served as secretary and community liaison on the Interfaith Advisory Board.

Curated team-building activities to boost office morale and foster a productive work environment. EDUCATION

Tidewater Community College Medical Administrative Assistant 08/2014 - 12/2015

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