Property Manager Customer Service

Katherine Beck

*** * **** ******, *****, NC ***** - 910-***-**** (C) - **********@*******.***

Summary

Property Manager versed in all aspects of leasing, marketing, staffing, financial reviews and budgeting. [Property manager} relations, sales, collections and real estate management. Seeks a challenging position in Business Administration, or property management with room for continued growth and professional development. Motivated food serving professional with 3+ year’s food and beverage experience in casual and fine dining. I am a candidate for all kinds of field, and also a candidate who

is always eager to learn new careers. Always gives 100%.Dedicated and focused, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.

Seeking a role of increased responsibility and authority.

Highlights

Dedicate”]

.

3+

Professional and mature

Microsoft Office

Active listening skills

Strong organizational skills Energetic work attitude Adaptive team player

Multi-family property management

Team player

Knowledge of leasing and market conditions Fast learner

Flexible schedule

Fair housing mandates

Excel spreadsheets

Accomplishments

Administration

Food and beverage handling expert

Strong customer relationship builder

Ability to handle fast-paced environment Cash handling

Strong restaurant serving experience Team-oriented

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Property Manager- Manage senior property's and Multi family 40 unit .

Restaurant server for over 15 years

Assisted diners with obtaining food from buffet/serving table as needed.

Successfully planned and executed corporate meetings, lunches and special events for groups of 40 employees and resident functions.

Experience

Pizza Inn Oct 2015 to Sept 2016

Server/Associate Manager

Dunn, NC

I managed a shift of 10 employees, closing duties of restaurant. Received ServSafe Certification. I also served occasionally, customer service .

Excel Property Management April 2012 to July 2014

Property Manager

Raleigh, NC

Conducted apartment tours for potential tenants and answered any questions. Collected and kept careful records of rental payments. Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Oversaw budgeting process for 2 signed Served as central point of contact for all outside vendors needing to gain access to the building. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships

with co-tenants and building management. Received and screened a high volume of internal and external communications, including email and mail. Received and distributed faxes and mail in a timely manner. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.properties.Handled customer complaints personally to verify they were properly

Handled. Managed all day-to-day activities involving tenants, subcontractors and property management. Taught, promoted and enforced safe work practices among on-site staff. Conducted inventories of and delivered building supplies. Maintained accurate and updated websites and

Printed materials. Monitored common areas for cleanliness and safety. Established and implemented

Leasing goals while managing an effective lease expiration program. Fully abstracted all leases and entered all pertinent information into the [I-CAM} management system. Reviewed all leases to guarantee that tenants received the proper level of service. Monitored all infrastructure and building expenses and reviewed and approved invoices. Prepared and submitted monthly tenant visit logs in a timely manner. Completed documents for outside agencies such as landlord references. Updated tenant and unit information to keep current in housing database. Reviewed completed applications and assessed household information against file history and program regulations. Conducted annual re-examination appointments and housekeeping inspections. Disbursed petty cash on an as-needed basis to engineering staff and property personnel. Maintained tenant relations with regular tenant

Visits and phone calls.

Pizza Hut January 2010 to February 2011

Server

Dunn, NC

Accepted payment from customers and made change as necessary. Assisted co-workers. Assisted diners with seating as needed Cleaned and prepared various foods for cooking or serving Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers Greeted guests and sat them at tables or in waiting areas Inspected dining and serving areas to ensure cleanliness and proper setup Loaded dishwashers and hand-washed items such as pots, pans, knives Located items requested by customers Kept drink stations clean and ready

for service

Capp's Plumbing and Construction June 2005 to January 2006 Warehouse

Angier, NC

Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Conducted monthly, quarterly and yearly inventories of warehouse

Stock. Received incoming shipments and reviewed contents against purchase order for accuracy. Worked at a rapid pace to meet tight deadlines. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Packed containers and re-packed

Damaged containers. Loaded flatbed by forklift and hand truck.

Denny's January 1995 to April 2004

Server

Woodbridge, V.A.

Accepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons. Assisted co-workers. Assisted diners with seating as needed Cleaned and prepared various foods for cooking or serving Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash

Shortstop Food Marts January 2015-Now

Manager

Coats, NC

Started out as a Asstiant Manager when I started and became manager of my own store

Dec 2018.

I control 3 Employees, make schedule and make sure store is always up and running. Count deposits and make Bank runs.

I teach Teamwork and Customer Services to my Employees. Were like a family here.

Take care of my customers, make truck orders on a weekly basis and check in vendors as well. I am responsible for the entire store.

Education

University of Phoenix 2012

Bachelor of Science: Business Administration

Received Bachelor Degree in Business Administration

University OF Phoenix2010

Associates Degree: Healthcare Administration

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