Call Center Agent
Resume:
Angela Malone
P.O. Box **
Lithia Pinecrest Rd.
Lithia, FL. 33547
*******************@*****.***
****************@*****.***
https://www.facebook.com/LadieAngelos
Professional Summary
Enthusiastic and eager employee with significant experience in many different fields.
Leading to a proven track record of achievement and a reputation for positive teamwork. I am confident, hardworking and committed to seeing results in whatever field or position I am in. I am dependable, reliable and dedicated to finding a place that will benefit from my superior skill set and sparkling effort.
Education
River University
3738 River International Dr.
Tampa, Florida 33610
Associates of Arts in Ministry – A.A.C.M
2020 - 2022
Rhema Bible Training Center
Broken Arrow, Oklahoma - Multiple Diploma Alumni Graduate (4)
Theological/Pastoral/Ministerial studies
2005-2008 & 2017 - 2018
Southwestern Christian University
Bethany, Oklahoma
Family and Human Related Services
2013 to 2015
Milwaukee Area Technical College
Milwaukee, Wisconsin
Business Administration
Spring 2004
AAS – EQV.
Certifications and Licenses
Political Leadership Campaign Development CT
Suicide Prevention - CT
Outreach/Evangelism - CT
Certified First Class Driver - KCL
International Motor Group - IMG Certified
Standard of Leadership, CT - Publishing Boarding, NBC, USA, INC.,
Adaptability, CT - Bud Erickson Mgmt./Assoc.
Perceptive Communication, CT - U.S. Cellular
Supervisory Skills/Staff planning, CT - Marcus Corporation
Food Handler Permit - TCC Health Department
CPR Trained - Milwaukee, WI
Technical Analysis, CT – Sprint
National Licensed Commercial Driver state of Oklahoma and Wisconsin.
Class B-A W/ GVWR 26,001 lbs. or more, not in excess of 10,000 lbs.
Classes C and D No Restrictions
Passenger and School Bus Endorsements
Medical D.O.T Certified
Samsara Certified
Proficient in various areas of customer service and office administration.
Social Media & Smart Phone savvy
Teaching Experience
Human Resources
Customer Service
Microsoft Office
Organizational Skills
Office Experience
Presentation Skills
Restaurant Experience
Retail Sales
Retail Management
Sales Experience
Supervising Experience
Social Media engagement and skills
Analytical skills
Understanding trends
Communication
Time management
Ministerial/Pastoral Experience
Flexibility
2021 - Present
Independent contractor - Lyft
A subcontractor for multiple rideshares and delivery platforms
with Lyft currently and proudly maintaining silver driver status with a 4.9 out 5-star rating.
Establishing and preserving, friendly, courteous customer service with comfortable and clean car care. Providing client transport to various communities statewide to client booked destinations. To Uphold safety guidelines to protect the rider and endorse safety regulations per corporate guidelines. Logged and recorded as being a good and friendly driver with over 5OO rides.
2016 - 2020
Kincaid/Red Carpet
As a Transport Specialist, and IMG certified, operator with 1st Class certifications. My responsibilities included providing exceptional friendly and professional customer service, and extremely high levels of federal and state safety laws and guidelines. including long distance tours and travels for corporate groups, collegiate sports teams, church groups, weddings, casino trips, convention center transports and cruise transfers.
2014 - 2016
Lamers Tours and Charters
As Driver Operator, to provide handle with care customer support and services to elementary and middle school age children. Including but not limited to nationwide tours and charter transports for Collegiate school transportation while meeting all federal, national and state safety laws and regulations.
5/2009 to 2/2012
Harvest Time Ministries Inc., Clayton, AL,
Girls/Women’s Adolescent Boarding School
Full-Time Senior Staff and resident
CEO - Housing Administrator/House Mother
Kitchen administrator/Purchasing agent
Bible Instructor
Family Case Manager
Academic Facilitator
Altar Care Coordinator
Medical transporter
Music team
Call Center Experience
Revival Ministries Intl’ - RBI
Tampa, Florida
Call Center Prayer Partner volunteer and outreach,
managing life and death scenarios for people around the world via inbound/outbounds calls
2021 – 2022
Rhema Bible College - RBC
Tulsa, Oklahoma
Call Center Prayer Partner volunteer
managing life and death scenarios for people around the world via inbound & outbound calls
2006 - 2009
Technical Support Specialist - Fulltime
Alorica, Tulsa Ok
September 2004 to January 2007
Inbound/Outbound Call Center Agent for Sprint Wireless National
and International Cellular Services.
Troubleshooting, diagnosing and resolving technical problems with cellular phones, basic internet connectivity, pc hardware and business class software. Supporting and upgrading software, customer service via phone particularly in the technical help desk environment, sales of new services plans and phones. Managing call flow and Inter-office communications, including mentoring to fellow associates.
Inbound/Outbound Dispatcher - Fulltime
American Digital Systems (ADS) Tulsa, Ok
January 2007 to October 2007
Processed inbound and outbound calls
to customers, satellite technicians and
management. Geographical mapping and directions, confirming customers purchase orders and information, routing drivers throughout southeastern Oklahoma, parts of Missouri and Texas
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