Service Representative Customer

CONFIDENTIAL RESUME TRANSMITTAL: This resume contact has been arranged by and through Burnett’s Staffing, Inc. The information derived is from service files and pursuant to Texas Law, is a trade secret of Burnett’s Staffing, Inc. Should the candidate listed herein be hired by the employer for any position within one year from the date of this transmittal, the employer agrees to notify Burnett’s Staffing, Inc. of the contact and pay the standard recruiting fee to Burnett’s Staffing, Inc. in effect at that time. Certain information about the candidate may or may not have been verified and therefore the candidate is totally responsible for any misrepresentation of fact.

KDesha Dorsey

Work Experience

January 2022 – October 2022

Credence Resource Management, Customer Service Representative

• Responsible for calling consumers and negotiating for overdue payments

• Process payment by phone or set up payment arrangements January 2021- December 2021

DoubleTree by Hilton Hotel Biloxi MS - Front Desk

• Interviewed, selected, coached, and supported associates, ensuring they performed in accordance with the established hotel standards and values.

• Resolved customer complaints and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance.

• Cooperated with the sales staff to discuss and implement sales strategies to improve occupancy levels and revenues.

• Created specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. November 2020 - January 2021

Telvista, Inc., Customer Service Representative

• Promote frequent flyer programs, in-flight services, and services from affiliate companies (e. g. car rental, hotel) Handle difficult questions and irate customers while maintaining professional demeanor

• Handle difficult questions and irate customers while maintaining professional demeanor Take the extra mile to engage customers

• Supervised the franchise inquiry team, ensuring that email inquiries were thoroughly inspected for approval and that

• all requirements were met

• Exceed corporate sales objectives through interviewing and identifying customer needs to proactively offer for sale key broadband, entertainment & telecommunications products, and services

• Use client-provided reference materials, emails, and newsletters, verify service order accuracy and completeness

• Arrange for the installation, disconnection, or changes of products and services Maintain updated knowledge of processes, products, fees, rules, and promotions Quote fares, book travel, update itineraries, and perform other travel-related functions Use listening skills, empathy, and a courteous tone Ensure that travel experience, including the booking process, is enjoyable and efficient

• Calling customers to negotiate collection of overdue bills and advising customers of service interruption CONFIDENTIAL RESUME TRANSMITTAL: This resume contact has been arranged by and through Burnett’s Staffing, Inc. The information derived is from service files and pursuant to Texas Law, is a trade secret of Burnett’s Staffing, Inc. Should the candidate listed herein be hired by the employer for any position within one year from the date of this transmittal, the employer agrees to notify Burnett’s Staffing, Inc. of the contact and pay the standard recruiting fee to Burnett’s Staffing, Inc. in effect at that time. Certain information about the candidate may or may not have been verified and therefore the candidate is totally responsible for any misrepresentation of fact.

February 2020- May 2020

Pfsweb, Inc., Customer Service Representative

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

• Refer unresolved customer grievances to designated departments for further investigation. Confer accounts errors by telephone or in person to provide information about products or services, take or enter order cancel accounts, or obtain details of complaints.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

• Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Solicit sales of new or additional services or products. Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Review insurance policy terms to determine whether a particular loss is covered by insurance. Education

Uplift Heights preparatory, High School in Dallas TX

Contact this candidate