Data Entry Customer Service

Bi-lingual Operation’s Professional with over ** years of banking experience highlighting skills in project management and research. Looking for a administratiive positon within Capital One

Professional Experience

Senior

Coordinator

Caital One

2010 - Present

- Completes datat entry pertaining to specified client keying instructions quickly and accurately

- Processes and performs QC on data entry, package mail outs, credit card payments and mail sorts to ensure that sensitive Public Health Information (PHI) or Non-Public Personal Information (NPPI) is not disclosed to incorrect parties

- Lead team associates as wella s key Laurel clients during site merge In-Clearing

Clerk

Capital One

2007 - 2010

- Managed data entry projects ensuring all associates were meetings deadlines and providing accurate information

- Reviewed database entries to ensure regulatory compliance; corrected and reported innaccurate entries

- Performed audits on monthly reporting

Quality

Assurance

Lead

Capital One

2002 - 2007

- Processed all departmental mail outs, expense reports and invoices

- Compiled data to evaluate associate performance, product defecr and quality ratings as well as identify and correct issue trends

Education

BS in Business

Administration

Lehman College a CUNY

school at Bronx, NY

1982 - 1984

Key Skills

Judy Falek

Bi-lingual Operation’s

Professional

JF

478 Peconic Bay Blvd

Aquebogue, New York,

11931

*********@*****.***

631-***-****

Strategy, Time Management, Fluent in both English and Spanish verbally and in the written word, Proficient in Microsoft suite, Excellent customer service skills, Self motivated, Task Driven

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