Service Representative Customer

Charisma Peaks

*** ***** *****, ************, ** 28540 • 919-***-**** • ***********@*****.***

Skills Summary

Operations supervisor with a passion for exceptional customer service, diversity and self-development. Demonstrated history working in the customer service field of insurance. Very organized, pays attention to detail, skilled in Microsoft and Google systems.

●Self-motivated, Excellent written & verbal communication skills, Familiar with data analysis and organizing/leading teams.

Work Experience

Operations Supervisor, Broadpath Healthcare Solutions

Remote October 2017 – Present

●Provide frequent and comprehensive information about Broadpath performance.

●Serve as the first point of contact for Broadpath employees.

●Lead weekly team meetings regarding performance.

●Train incoming Broadpath employees on a team.

●Provide performance feedback to Broadpath employees.

●Log payment information for Broadpath employees.

●Ensure performance metrics are continuously met.

●Assist program director with daily operations.

●Reinforce the standard of excellent customer service.

Customer Service Representative, Xerox

Cary, North Carolina March 2013 – October 2017

●Efficiently mediate customer concerns and inquiries.

●Research alternative solutions for Xerox customer service initiatives.

●Recognize opportunities to up-sell accounts.

●Maintain a call center database via Excel.

●Quickly and effectively resolve customer issues.

●Accurately document all inquiries and complaints using Google systems.

●Provide candid feedback on customer calls.

Technician, Measurement Incorporated

Durham, North Carolina January 2011 – March 2013

●Organize testing equipment for operations.

●Revitalize daily production machines.

●Troubleshot facility electrical systems.

●Analyze data via Excel systems.

●Execute daily, emergency, and preventative maintenance of machinery.

References

●Available upon request.

Contact this candidate