Behavior Management Technician
Resume:
Nolan B. Wallace
Matthews, NC 28104
704-***-**** ****.****@*****.***
Summary
A Retail manager of a 4 million dollar a year business inside the Charlotte-Douglas International Airport. I have Phase IV management training, with expertise in operations, which include: inventory, P&L, Scheduling shipping/receiving and customer service. I have a strong human services background developed through direct care staff positions in various industries. Able to establish a rapport and credibility with diverse groups. Solution oriented with an eye toward bottom line results.
Professional Experience
2022-p
FDY, Inc/Bojangle’s/Charlotte-Douglas International Airport/ Charlotte, NC
(Top-grossing Bojangle’s for 6 consecutive years)
Assistant General Manager
Providing leadership and coaching to more than 225 employees for 10 years.
Responsibilities of the Assistant General Manager
●Cooperating with the general manager, and assisting with anything from project planning to staff management.
●Nurturing positive working relationships with staff.
●Delegating daily tasks.
●Addressing any issues in a timely fashion.
●Supervising staff and controlling merchandise.
●Ensuring company policies and procedures are followed.
●Setting a good example for staff.
Assistant General Manager Requirements:
Degree in business administration or similar.
●Great interpersonal and communication skills.
●Strong problem-solving abilities.
●Good observation skills.
●An ability to deliver constructive criticism.
●Computer literate and basic Math skills.
●An ability to identify weaknesses and provide coaching where necessary.
Exposed Vegan Plant Based Cuisine 6/21-6/22
Operations Manager
●Supervise all restaurant activities and ensure compliance to all company standards to increase all sales of labor costs and prepare various reports accurately and within timeframe.
●Maintain optimal level of sanitary procedures for all food handling and maintain neat and clean kitchen area and ensure optimal quality of all food preparation and ensure compliance to all standards.
●Administer performance of all service staff and schedule and evaluate all restaurant operations and provide training to all employees and maintain all work according to required policies and procedures and maintain knowledge of all food and beverage trends.
●Prepare estimates of all food and beverage costs and coordinate with corporate staff and assist to purchase all required supplies and place required orders for all distributors and ensure response to all complaints.
●Ensure compliance to all security procedures and design strategies to protect all employees and customers and design strategies to reduce injuries to staff and prepare various accident reports.
●Manage all shifts for restaurant operations and schedule all processes and maintain cleanliness at all times and assist to resolve all complaints and maintain food quality at all times and perform regular interviews with all employees.
●Perform orientation and provide training to all new employees on restaurant processes and determine appropriate feedback from employees and maintain all restaurant plans.
Biscuitville, Fresh Southern 11/20-06/21
Assistant General Manager
The Assistant General Manager, is responsible for implementing workflow procedures based on direction from the company’s General Manager. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.
Assistant Manager Duties and Responsibilities
While there are many duties and responsibilities for an Assistant Manager, some include:
●Schedule and coordinate meetings.
●Conduct employee performance reviews.
●Develop good customer relationships.
●Participate in recruitment and dismissal processes.
●Smooth out problems within the workplace.
●Address employee and customer concerns.
●Develop strategies for better workplace efficiency and goal achievement.
●Email and phone correspondence.
●Liaise between managers, customers and employees.
●Provide direction to staff.
●Monitor spending patterns and budget.
●Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.
●Troubleshoot POS system.
●Support ongoing learning and development of team members.
●Help create and foster a respectful and inclusive team environment.
Morrow’s Carpet Cleaning 6/2020-11/2020
Floor Technician
Floor technicians clean floors and carpeted areas for large facilities and organizations, such as hospitals, businesses, schools, and gymnasiums. This job involves identifying damage or areas in need of repairs, organizing supplies and equipment, and receiving parts from orders and assembling equipment for clients.
2010-2020
FDY, Inc/Bojangle’s/Charlotte-Douglas International Airport/ Charlotte, NC
(Top-grossing Bojangle’s for 6 consecutive years)
Assistant General Manager
Providing leadership and coaching to more than 225 employees for 10 years.
Responsibilities of the Assistant General Manager
●Cooperating with the general manager, and assisting with anything from project planning to staff management.
●Nurturing positive working relationships with staff.
●Delegating daily tasks.
●Addressing any issues in a timely fashion.
●Supervising staff and controlling merchandise.
●Ensuring company policies and procedures are followed.
●Setting a good example for staff.
Assistant General Manager Requirements:
Degree in business administration or similar.
●Great interpersonal and communication skills.
●Strong problem-solving abilities.
●Good observation skills.
●An ability to deliver constructive criticism.
●Computer literate and basic Math skills.
●An ability to identify weaknesses and provide coaching where necessary.
Equifirst, Charlotte, NC 2006-2009
Mail Center Associate
Helped operate the mailroom for the entire company of 1500 employees.
●Accurately expedite the receipt and delivery of incoming U.S. Mail, overnight packages and interoffice mail to Equifirst associates.
●Assist Equifirst associates with outgoing mail packages.
●Handle shipping and receiving for all departments.
●Accurately maintain spreadsheets.
●Manage package-shipping software/system.
United States Postal Service, Charlotte, NC 2005-2006
Casual Mail Handler
Preparing or “prepping” mail to be set up for distribution from the facility.
CNC/Access, Inc, Concord, NC 2002-2005
Provide one-on-one services in school for children who have behavioral issues, while in school.
●Assisting in the development of skills, behaviors and responsibilities needed to function successfully in the family and community.
●Provide training and assistance in activities of daily coping and living skills.
●Promote and assist in the development of appropriate self-control.
●Assist in the development of interpersonal relationships.
●Increase and maintain self-help and using family and community resources.
Methodist Home for Children, Raleigh, NC 2001-2002
Work closely with the Juvenile Home Services Central Administrative Support Services to maintain detailed case records.
●Take primary role in the development of an individualized treatment plan for each youth that includes specific strategies for service provision to the family of the juvenile while in residence.
●Formally assesses each parent’s ability and needs.
●Provide structured parenting skills training for families in the family’s home or juvenile home.
●Establish contacts with community services and provide referral of services along with the application forms.
Charlotte-Mecklenburg Schools, Charlotte, NC 1997-2001
Provide a military-concept school for the students in the Charlotte-Mecklenburg Schools that have been excluded for the school system.
●Supervise the physical training for students in the Right Choices Alternative Program.
●Oversee the operation of the physical training component of the Right Choices Program such as: military close-order drill, and physical training.
●Monitor students’ behavior throughout the academic component of the Right Choices Program.
Alexander Children’s Center, Charlotte, NC 1996-1997
Provide assistance in the activities of daily living, by promoting and assisting with the development of appropriate self-control.
●Managing behaviors in the treatment center and assisting with the development of skills, behaviors and responsibilities needed to function successfully in the family and community.
●Providing resources needed to prevent relapse by providing regular community activities.
Education
BA, Psychology, Johnson C. Smith University, Charlotte, NC
Computer Skills
Word, Excel, Power Point, Publisher
Human Resources Duties:
●Recruiting
●Screening
●Interviewing
●Placing workers
●Payroll
●Training
Contact this candidate