Customer Service Warehouse Manager

Who Am I?

Detail-oriented office manager with excellent copy editing/writing/ computer/business skills via diverse employment history. I’m often described as a “doer,” who offers insight as well as putting forth effort ruled by efficiency, high quality and [hopefully] some creativity. Having run my own business for 10 years I am confident in my client-facing skills (in-person, on-phone and online). My versatility in sales-conscious environments is a point of pride as I’m adaptable.

Special Skills

Literacy in computer technology platforms based on Windows and Linux. Sellercloud, Amazon Seller Central and Ebay experience over 15 years; Commercehub user for 8 years; Shopify (1.5 years). Microsoft Office proficiency plus real knowledge of computer hardware, custom application support, inventory control, Photoshop, UPS Worldship, Google Adwords. Project management, Quickbooks, business writing, and management of day-to-day operations are key strengths.

Experience

Tzumi Electronics, New York, New York August 2022

Assistant eCommerce Manager

> Contributed significantly to sales volume growth [of this multi-million dollar wholesale electronics brand/reseller) via technical setup of new online marketplace integrations (i.e., Macy’s, Kohls, Groupon, Home Depot Canada).

> Key member of e-Commerce team that saw year over year exponential growth [from 50/100 orders a day to over 7000 orders a day].

> Extensive use of intermediate and advanced Microsoft Excel in the extraction and/or manipulation of data.

> Identified unpaid sales which impressed management by completing the organization of 2 years worth of financial data [for each vendor relationship], which was previously not addressed before my employment.

Divine Brine Foods, Inc., Farmingdale, New York March 2014-April 2020

Sales Booth and Warehouse Manager

> Managed this specialty food company’s warehouse operations and farmer’s market sales booth. Customer service-centric.

> Doubled sales levels at my assigned locations within first year, exceeded annual revenue goals during my tenure.

> Made impact with management by presenting a few new flavor profiles which ended up becoming new product SKUs.

> Gained a loyal following at my assigned location via product demos, sales support and product merchandising.

Atlas Efficiency Solutions, San Antonio, Texas 2012-2013

Contractor

> Performed home inspections, recommended weatherization/energy saving repair measures. Customer service.

> Created inspection templates that were adopted by company.

Mark V Concepts, Inc., Boca Raton, Florida 2002-2012

Co-Creator and COO

> Directed retail and wholesale beauty tool company with a 10-year run, which grew from a startup in 2002 to a million dollar-plus revenue producer several years later.

> Managed web site sales plus Amazon Seller Central, Commercehub, Ebay and QVC ON-AIR.

> Created and edited all website content, coordinated artwork creation based on company vision and targets. Served as webmaster of company retail site.

> Personally wrote all advertising copy with advertorial style approach for beauty demographic; titles like Marie Claire, Cosmopolitan, InStyle, Woman’s World, Shape, all of which I targeted specifically to increase sales during key months.

> Led customer service phone support, which was outsourced due to growth.

> Managed financial data for company via Quickbooks.

Education

The Chubb Institute New Jersey

> Diploma in Network Engineering and Data Communications

Queens College New York

> BA in Sociology and English

Robert C. Marcus

5 Harmon Street, Long Beach, New York 11561, 516-***-****, *********@*****.***

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