Time Delivery Operations Manager

Stan Frazier SPRING, TX 832-***-**** *******@*****.***

Supply Chain Logistics Operations

Transformationsl Logistics OPS team leader who strategically direct initiatives to optimize national supply chain operations. Expertise is orchestrating enterprise wide implementations, driving change and improvement, enhancing employee performance base through competent work flow, value and performance. Committed to executing straightforward operation business solutions, and educating employees on value – adds they can contribute to the organization.

Technology and Competencies

Customer Relations Communication

Strategic Operations Planning

MS Excel, Word, PowerPoint

Customer Logistic Analysis

AS-400, UIIA, Gateway, EDI ERP E-Commerce

Financial reporting: Ariba, LEAPS Chrome River, Asonia

Logistics tools: ROL Ryder On-line, Roadvision

Safety ATraining

Global Customer Satisfaction

Customer Negotiations

Contract Negotiations and Management

Order to Cash-OTC

Data Tracking and Management

Transportation Management: Smartdrive, Mecurygate, Casiop, Lytx, Turvo, Transforce

Maintenance and Repair

Accomplishments

Increased tonnage by 25% raising overall revenue by 300K in first 90 days.

Developed process improvement plan for multiple site locations by implementing lean manufacturing resulting in turning profit margins by 9% and reducing quality loss by 15%.

Realigned operations procedures for inbound and outbound freight that increase on-time delivery building on customer approval rating from 92% to 98% within 5 months of hire date

Established operational procedure that accurately tracked product on-time delivery, carrier performance maintang an on time delivery rate 98.5%

Developed employee incentive and reward programs for performance and safety increasing employee value and appreciation.

Ryder's Chairman Safety Award Winner for outstanding safety in a dedicated fleet 2012, 2013 &2015

Experience

ACI Motor Freight (Houston, TX) 2021 – present

Logistics Operations Manager

Facilitate and coordiante with regional logistics carriers regarding all aspects of delivery execution, review reports to ensure compliance, negotiate rates, monitor and manage proof of delivery (POD), handle all customer, freight and transportation accelerated issues addressing service failures and their root for immediate resolutions.

Directed day-to-day operation processes and teams implementation short-term and long-term strategies to achieve departmental benchmarks and profitability goals.

Conduct staff and area analysis to determine most efficient stategies

Review Customer Service scorecard to generated performance awareness and administer strategies that heighten service level standards beyond expectation to compete in new and existing industry markets.

Ryder Integrated Logistics (Houston, TX) 2010 – 2020

Customer Logistics Operations Manager

Centralize transportation planning and solutions for multiple Gulf Coast customer accounts assigned. Determine perfomance processing that encourage responsibility with accountability within the various departments, cultivating business culture and customer value.

Review and address all service failures and escalated customer account issues concerning dedicated fleet equipment, land subsea drilling materials, supplies and tolling for clients, Baker Hughes, Chevron, Shell Exploration, Devon Energy and Columbus McKinnon.

Daily customer interactions with trading and group scheduling to determine product availability, forecasted project supply levels in transit and or on location at active drilling sites.

Led, directed and managed inbound/outbound site operation processes to ensure logistics execution of service agreements are reporting at or above the customer's approval rating standard.

Managed a team of 5 employees including account manager and 20 drivers.

Maintained metrics and analyzed data to assess performance and implement improvements.

The MIGroup Mover’s International (Houston, TX) 2006 – 2009

Business Warehouse Operations Manager

Managed commercial accounts for Baker Hughes, Texaco Refineries, Shell Exploration personnel for international and domestic moves to include liquid and hazardous chemical evaluation levels ensuring proper supply is transported.

Provide customer updates regarding real time transit issues and potential claims.

Managed all phases of relocation projects including final mile of housing, tooling and other necessary project supplies.

Prepared and presented cost analysis and project projections for projects as assigned.

Responsible for performance management analysis, forecasting and onsite operational

inspections, security and storage.

Rite Aid Distribution (Lancaster, CA) 2000 – 2006

Distribution Center Supervisor

Forecasted and managed retail distribution production for the 1.2 million square foot, west-coast regional distribution center.

Responsible for team training, monitoring and evaluating distribution partners for coaching, recognition, self-awarness, responsibility, judgement and critical thinking.

Review and monitor team performance ensuring monthly and annual goals of 96% were obtainable.

Handled personnel hiring, performance evaluations and disciplinary actions

Formal Education & Projects

Los Angeles Harbor College, Wilimington CA

Associate of Science, Business

Contact this candidate