Olivia R.

Sanchez

480-***-****

adwlmo@r.postjobfree.com

https://www.linkedin.com/in/olivia-sanchez-aa7b59254/ Gilbert, AZ 85234

Objective

I am seeking to obtain a challenging position in a dynamic organization where my skills and experience can be utilized to contribute to the success of the company while also enhancing my professional growth and development.

Skills

Word, Office, Excel, Outlook, PowerPoint, Docs, Slides, Google Drive, Teams, Slack, Windows, Adobe Acrobat, OneNote, Blackboard, Zoom, DocuSign, FINRA, Prometric, Licensing and Registration Systems (LARS)

Professional References

References available upon request

Work History

MAC Cosmetics / Freelance Makeup Artist

10/2018 - Present

Scottsdale, AZ

● Ability to provide optimal customer services in a sales environment.

● Ability to adapt to change effectively and efficiently.

● Proficient in administering makeup sessions in a retail environment.

● Developed and maintained an effective environment to achieve targets.

● Assisted customers and provided information on a vast array of products in the store.

● Maintained cleanliness in store and ensured the quality of visual merchandising. The Vanguard Group, Inc. / Senior Compliance Associate 09/2021 - 10/2022

Scottsdale, AZ

● Responsible for efficiently managing exams, inquiries, and credit card reconciliations.

● Fostering strong partnerships with senior leaders across an aligned division and the broader enterprise to support regulatory responses.

● Identify and implement corrective action plans for the resolution of problematic issues.

● Assist with training new and current employees on compliance procedures.

● Coordinate, prioritize, and actively manage tasks as needed to meet project deadlines.

● Onboarding new hires, processing terminations, and reviewing submitted documents while in accordance with regulatory requirements.

Carvana / Verifications Underwriter

01/2021 - 07/2021 (6-month contract position)

Tempe, AZ

● Complete verifications for vehicle purchases.

● Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.

● Supported review and acceptance or denial of new or renewal business.

● Determined and documented loan conditions and communicated requirements and decisions via phone calls and email.

● Analyzed credit, income, compliance, title documents, and appraisals during the underwriting process.

● Met with customers, agents, and brokers to negotiate coverage, price, and service delivery.

Amazon / Customer Service Represntative

10/2018 - 12/2020

Mesa, AZ

● Answered inbound calls ranging from questions on smart-home security products to

'how-to' installation of security cameras.

● Maintaining excellent customer service by consistently exceeding customer expectations by going above and beyond to help customers and provide white glove service.

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

● Responded to customer requests for products, services, and company information via chat and email.

Smashburger / Certified Trainer

01/2016 - 01/2018

Mesa, AZ

● Demonstrated strong character and integrity beyond just the functional skill of a team member.

● Mentored new hires, resulting in stronger staff development and increased productivity.

● Customer service and money-handling skills.

● Responsible for opening and closing of the store.

● Ensured sanitation of the dining room, and kitchen.

● Maintained organization of documents, materials, and equipment. Education

University of Phoenix / Bachelors of Business Administration 02/2019 - 09/2023

Phoenix, AZ

Certifications

● University of Phoenix (February, 2019)

Honor Society

● The Vanguard Group, Inc. (August, 2022)

Securities Industry Essentials (SIE)

Contact this candidate