Entry Manager Data

SAU TSE WONG

******@*****.*** www.linkedin.com/in/sau-wong Syosset, NY 917-***-****

SUMMARY OF QUALIFICATIONS

Over 10 years of professional experience in Operations Management with 3 direct reports and 40+ indirect reports in technical and non-technical roles and functioned as the liaison for up to 10 dermatopathologists.

Led significant project management transitions within the laboratory and business operations that met or exceeded planned timelines.

Developed continuous process improvements and removed obstacles that streamlined workflow and increased productivity for all departments.

Led and motivated employees to achieve personal and professional accomplishments through goal-oriented mindset.

SKILLS

Operations People Management Problem Solving

Quality Assurance Operating Margin Kaizen (Continuous Improvement)

Budget Management Policies and Procedures Interpersonal Skills

Audit Preparation Corporate Relations Delegation

Detail Oriented Six Sigma Green Belt Project Management

PROFESSIONAL EXPERIENCE

Ackerman Academy of Dermatopathology, New York, NY 07/2014 – 07/2022

Operations Manager

Developed and maintained annual capital budget and monitored all expenses to control costs, including payroll, increase revenue, approved purchases and increase operating margin.

Arranged professional client and technical component agreements to increase revenue.

Tracked and reported business KPIs including monthly Sales and Operational results to Senior Management and coordinated activities with sales to grow new business.

Coordinated and liaised with all levels of internal and external personnel, including regulatory agencies, managed care, and third-party vendors, to align quality expectations to business goals and growth.

Arranged the chain of custody transfer of over 2,000 daily active patient materials between multiple laboratories and over 500,000 patient specimens and records.

Awarded and recognized for excellence in operations management by senior leadership for going above and beyond and demonstrating agility and excellence in performance.

Ensured the laboratory remained in compliance with HIPAA regulations and accredited by overseeing inspections from local, state, and federal agencies.

Vetted and completed several capital improvements for the site including replacement of the entire HVAC system, site renovations and other projects that met budgeted timelines.

Oversaw the onsite Fellowship program which hosted up to 8 medical doctors each year for board certification, as well as dozens of international research fellows, residents and medical students for educational credits and rotations.

People Management

Trained and assessed competency for pathologists and staff on corporate and local policies and maintained personnel records.

Performed onboarding of new medical directors, dermatopathologists, and laboratory staff including hiring, training, and job delegations.

Led meetings with direct reports and cross functional departments to prioritize workflow, report on performance goals and to address any outstanding issues.

Managed annual performance review process, including collecting and delivering 360-feedback, helping direct reports develop short and long-term objectives and developing performance improvement plans when needed.

Delegated communication strategy during operational transitions with client services and sales team and controlled client attrition.

Volunteered in the Quest Diagnostics Pan-Asian Mentorship Program and met with a mentee virtually for 4 months and discussed networking, professional development and building leadership skills.

Kaizen (Continuous Improvement) and Problem Solving

●Completed 32 hours in Lean Six Sigma Green Belt training and completed local projects that reduced reporting turnaround time by 50% through reorganizing workflows and improving delivery timelines.

●As an expert (super) user, developed and implemented performance improvements to the laboratory information system (Winsurge) through streamlining layout, database maintenance, enhanced tool utilization, reporting, and keystroke reduction.

●Tested, activated and validated bidirectional and results-only interface with multiple EMR platforms, including Modernizing Medicine, Nextech, eClinicalWorks, and others, which enhanced receiving and reporting for hundreds of physician offices and reduced errors in reporting and billing.

●Customized and designed laboratory electronic direct order entry that created tracking and reconciliation of test performance. These efforts resulted in increased accuracy of CPT billing codes and revenue.

●Developed new work processes to reduce waste in paper and steps to speed case distribution and improve overall turnaround time in reporting.

●Participated in leadership team projects to harmonize processes through best practice, integration, and shared work enhancement across multiple labs.

●Led cross functional initiatives to improve service to our clients and patients through reduced turnaround times on specimens and reduced billing cycles.

Ackerman Academy of Dermatopathology, New York, NY 03/2012 – 03/2021

Quality Assurance Manager

Ran the laboratory Quality Management Program (QMP) and led the Quality Management and Safety Committees in proactive identification of opportunities for improvement.

Responded to trends from key quality indicators, performed root cause analysis, implemented immediate and long-term preventive measures, and conducted continuous improvement to identify and eliminate inefficiencies in processes and/or staffing assignment. Assigned reporting of quality metrics from all delegated committee members and gathered documented results for monthly, quarterly, and year-end summaries.

●Ensured all department staff were trained and competency assessed, followed policies and procedures, participated in internal and external proficiency testing, and delivered results focusing on quality and patient care.

●Spearheaded the laboratory readiness to attain its initial accreditation with the College of American Pathologists (CAP) in May 2012, which resulted in zero recommendations and zero deficiencies during inspection, and thereafter, ensured laboratory accreditation as a testing and reading location with NYS DOH/CLIA and CAP.

●Participated in the inspection of two separate, offsite anatomic pathology laboratories, assigned by the College of American Pathologists, accompanied by the Laboratory Team Leader.

●Controlled and reduced laboratory errors through collected data from the direct order entry process and reduced reporting turnaround time (TAT), thus improving client satisfaction and quality.

ADDITIONAL RELEVANT EXPERIENCE

Ackerman Academy of Dermatopathology, New York, NY 07/1999 – 02/2012

Transcription Manager Data Entry Manager Medical Transcription

Security and Facility Administrator Super User Trainer Lean Six Sigma Green Belt

Microsoft Office 365 Crystal Reports Winsurge and Pathway LIS

PeopleSoft Kronos and Workforce Central Oracle

Concur Google Suite Bidirectional Interface

EDUCATION

Bachelor of Science (BS), Nutrition and Dietetics, New York University, New York, NY

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