Constance Djinsu

Newark, DE ***** 302-***-**** adwlkg@r.postjobfree.com I US Citizen

CSM SAFe 5

Key Qualifications

Certified Scrum Master seeking to leverage Scrum and Agile skills, and business analysis skills to ensure organizational success through improving team performance and raise efficiency in product delivery. Coaching Agile teams to self –manage and become high performing.

Demonstrated Business & Product Development Expertise in an Agile Environment: 10+ years’ experience working in various projects, facilitating stakeholders’ engagement and teams, the development and deployment of software and business technology.

Expertise in designing and developing team alignement strategies, team management and strategic planning.

Extensive Leadership Expertise: Ability to work with functional partners (Developers, Product, Operations, Clients) to deliver results in cross-group projects. Experience coaching junior teammates.

Certifications

Certified Scrum Master (CSM)

Certified Scrum Product Owner (CSPO)

SAFe Certified

AWS cloud Practitioner

(PMP) Project Management Professional – Certification on track for 2023

Skills

Knowledge of various Agile frameworks: Scrum, Kanban, SAFe, Scrumban.

Tools and Technical skills: Jira, Rally, Azure Devops, Confluence, MS Project, Miro Board, Excel, PowerPoint, Outlook, Google workspace, SharePoint, Teams, OneNote, Zoom, Webex, IAM for user management, S3 storage.

Experience in Agile techniques: Customer Centricity, Continuous Learning, Agility, Community of Practice (CoP).

Business Skills: Business Analysis, Project coordination, Risk analysis, Meeting facilitation, Servant Leadership.

Leadership Skills: Excellent oral and written communication skills, strategic planning, team mentoring, effective decision making, excellent time management.

Professional Experience

Tiger Analytics – Merck Pharmaceutical January 2022 - Present

Sr Scrum Master (Contract ending)

Facilitate all Scrum ceremonies: Iteration, PI Planning, Sprint planning, daily stand up, Sprint Review, Sprint retrospective and Backlog refinement.

Participate in the Scrum of Scrums and ensured transparency with other teams and dependencies are addressed timely.

Participate in PI planning with RTE, PO, other teams by reading out capacity, roadmap, objectives, goals and milestones.

Provide support to 2 cross-functional teams: one migrating the client’s database from data warehouse to cloud and the other one building a robust digitized, centralized and consolidated operational excellence capability across the business in a form of a dashboard that helps leadership take actionable decisions on their portfolio.

Support and coach the Scrum team and stakeholders to agile values and practices as outlined by the Scrum Framework.

Conduct capacity planning, Impediments removal and escalate potential risks to leadership timely.

Assist the Product owner with effective Backlog refinement, prioritization, estimation and establishing acceptance criteria also assisted them in the release planning.

Attend workshop sessions with PO, stakeholders on requirement gathering, epic breakdown structure and story writing.

Work closely with product owner and stakeholders to discuss project status and communicate potential risks and roadblocks.

Participate alongside the product owner in meetings with management and business leaders for project prioritization, technical details and help to drive solutions to deliver value.

Utilize Jira as tracking tool for components, epics, stories, tasks, bugs, service request and to track the team performance.

Bank of America – Newark, DE December 2020 – December 2021

Scrum Master (Full time)

Administered all scrum ceremonies for a team of 10 members, including Sprint Planning, Daily Stand up, Sprint Review and Sprint Retrospective.

Assisted Product owner with effective Backlog refinement, prioritization estimation, establishing acceptance criteria and release planning.

Facilitated backlog refinement to achieve enough ready stories for the next sprint and reduce time of spring planning.

Utilized Jira, Confluence, SharePoint, Excel and PowerPoint to manage and share relevant communication with team members and stakeholders.

Monitored team performance using the sprint report, velocity, burn up and burn down charts.

Coached the Scrum team and stakeholders where necessary to agile practices as outlined by the Scrum Framework.

Managed the Scrum Event calendar to ensure all meetings are held and stay within the time box.

Assisted in many Bank application deployments working with different teams in several projects to improve the overall banking system such as security functionalities, online banking platform and internal application interface enhancements.

Influenced the Team and stakeholders resulting in delivering complex projects across multiple workstreams, driving transformation effectively, strong cross functional collaboration and commitment of constantly delivering value.

Used the Scrum of Scrums event to coordinate cross-team dependencies and collaboration.

TekSystems Inc. – Barclays Bank -Wilmington DE

Scrum Master (Contract Position) September 2018 - November 2020

Organized and Facilitated scrum team events and related meetings

Facilitates communication within the agile team, product owner and stakeholders by focusing on the scrum values of openness honesty and respect.

Use Jira to monitor and track product development progress through different Sprints.

Ensures the effectiveness of Product development processes by using the matrix to guide team communication and resolve impediments when necessary.

Together with the Scrum Team defines, builds, tests and deploys products while facilitating continuous improvement, cadence and synchronization in the entire processes.

Coaches the Scrum Team to adopt effective communication strategies and interpersonal skills, contributing to improve team performance.

Solution Technology Inc. – BlackRock Bank - Wilmington DE July 2016 -August 2018

Scrum master (Contract Position)

Assisted the business through the agile transformation from Waterfall to Scrum.

Participated in the Scrum of Scrums and ensure transparency with other teams and dependencies are addressed,

Participating in PI planning at the ART with RTE, PO, and other teams by reading out the capacity, roadmap, objectives, goals, milestones drafts

Scheduled and facilitated all Scrum ceremonies and help removed all impediments timely at the team level.

Assisted the Product owner, RTE and developers with the Scrum artifacts (Product Backlog, Sprint Backlog Increments).

Introduced working agreements to promote transparency and clarity within the agile team

Coached Agile Team on the value of test automation practices to ensure continuous delivery

Coached agile team to self managed, leading in high performing team meeting client goal, resulted in contract extension.

Bank of America – Newark DE December 2014 – July 2016

Sr Operational Readiness Manager

Assisted with the development of business requirement that encompasses the functional areas for operations and the corresponding user applications systems.

Ensured our operations teams are prepared to manage the impact of bank wide operation changes.

Obtained and incorporated feedback from stakeholders for initiatives implemented to develop and enhance processes.

Providing Teams with necessary details and oversights to produce forecasting, training, procedures, communications, testing and reporting for planned and unplanned changes.

Involved in several pilots projects and involved in release planning.

Proactively identifying, documenting and developing plans t mitigate operational risks while working with stakeholders to create contingency plans for projects.

Performing quantitative and qualitative analysis following the implementation of changes, then recommending new processes focusing on automation and innovation.

Citigroup - New Castle DE November 2010-November 2014

Business Operations manager

Measured the efficiency of systems and procedures; Performed Internal User Testing.

Tracked business results, performing cost benefit analysis and monitoring KPIs.

Involved in piloting projects and deploying release. Planned, coordinated and performed Production Verification Testing.

Coordinated with different departments teams to produce better business outcomes that align with customer satisfaction.

Communicated issues to management and key stakeholders timely.

Collaborated with business partners, technology on several projects and applications enhancements.

Education

MBA, Business Administration - Wilmington University, Wilmington, DE

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