ALLEGRA THOMAS

adwlhm@r.postjobfree.com 901-***-**** Memphis, TN 38109

CUSTOMER SERVICE

To assist and provide the best knowledge of the product for the company. And to ensure that the customer is pleased and satisfied.

Skills

Team Leadership

Sales Expertise

Risk Management

Inventory Management

Experience

The Academy on Madison Memphis, TN

Center Manager

09/2017 - 04/2021

Collaborated with staff to maximize customer satisfaction and improve bottom-line profitability.

Delivered exceptional client experiences in the past through hands-on leadership of associates and managers.

Evaluated building condition, workflow, and service quality to keep operations in compliance with requirements.

Ashley Stewart Memphis, TN

Sales Associate

10/2019 - 11/2020

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions.

Kings and Queens Schools Memphis, TN

Center Supervisor

05/2013 - 08/2016

Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

Established and enforced clear goals to keep employees working collaboratively.

Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.

Resolved customer complaints and adjusted policies to meet changing needs.

Education and Training

Westwood High School Memphis, TN

High School Diploma

05/1983

Shelby State Community College Memphis, TN

Associate of Arts in Early Childhood Education

08/2005

Accomplishments

Led support groups to help parents regain and improve parent-child bond.

Recognized as Employee of the Month for outstanding performance and team contributions.

Additional Information

References:

Tonya Black 901-***-**** (Accounts Management)

Kristal Hillie 662-***-**** (Owner/ Registered Nurse Practitioner of Inspire Health and Wellness)

David Whitehead 901-***-**** (SCS Schools/ Shrine School)

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