Data Entry Call Center

Cara Barnett

************@*****.*** 216-***-****

Business professional with many years of office and work from home experience; very task/goal oriented. My focus is always accuracy and efficiency. I take pride in being very prompt and reliable in any situation. I am a very quick learner and I enjoy helping others when necessary to complete a task.

ENDORSEMENT

“Your willingness to get involved and help us out is one of the many examples of your tireless and enthusiastic dedication to the organization our office and our team.”

Senior Account manager – Ross Toth – PNC Bank – 216-***-****

Skills and Abilities

Problem Solving

Communication

Team Building

Relationship Building

Customer Service

Research & Analysis

Diligence

Multi-tasking

Leadership

Education

Stautzenberger College Graduate 2017

Cuyahoga Community College

Professional Experience

Solution Provider- Business Network Team, Cleveland Ohio, April 2022-present

Renewing Current WOW customers data and voice business account

oResearching current billing verse savings on new renewals

oPreparing renewal agreements

60 or more outbound calls and an average of 20 incoming calls

Key accomplishments

Multitasking outbound and incoming calls while also preparing renewal documents

Office Administrator – Kichler Lighting, Cleveland OH, September 2019-February 2020

Responsible for distributing mail and packages to all departments

Point of contact for office supplies as well as ordering

In charge of ordering breakfast and lunch for all Kaizen meetings

Communication with all the executives to complete administrative duties

Key accomplishments:

Multitasking skills including, being able to adjust and prioritize to any evolving situation while in the middle of projects in order to assist executives efficiently.

Onboarding Specialist – Corporate & Institutional Banking - PNC BANK, Cleveland, OH June 2013– May 2015

Responsible for all onboarding of all new hires and transfers by granting system access, assigning office space, and providing laptops/PCs and other equipment.

Research what applications and software the employee needs for their line of business

Educate employees on how to set up there direct deposit, payroll, benefits, and employee discounts

Conference calls with the employees after their six-week probation; to insure they have all of the applications and links that I have granted for them for their line of business

Routinely multitask by onboarding 300 plus employees a year while being there primary point of contact for the first six weeks of employment for both managers and employees

Key Accomplishments

Consistent communication with employees, managers, and trainers

Multitask in a high volume independent roll

Responsible for over 300 employees a year

Human Resource Operations Call Center Specialist–Cleveland, OH August 2011 – May 2013.

Ensures superior customer satisfaction levels by developing and maintaining a comprehensive understanding of all Human Resources products and services.

Educating employees, managers, and VP’s on payroll time and attendance, PTO, LOA, policies and procedures, W2’s, and direct deposit

Completes service reporting account maintenance documentation consistently, accurately and in compliance with established policy, procedure and regulations

Resolving all employees and managers issues with payroll. Including garnishments, deductions, and or correcting there pay

Worked on government VOE’s

Key Accomplishments

Consistently a top resolver of issues in PNC’s HR operations call center

Routinely assigned projects including training on Ethics and Risk Essentials programs, assisting in testing their new HRIS system, and Pathfinder

Workforce Administrator –– Brook park, OH August 2008 – July 2011

Provided support of all HR processes and procedures to other PNC employees

Daily reports using brass ring

Input all data entry regarding validation of employment for former employees

Educating employees and managers on payroll and merit increases

Software skills

HRIS database maintenance and reporting

MS Office (Word, Excel, Powerpoint, Outlook)

ADP

The work number

Pathfinder

Sharepoint

Peoplesoft Enterprise Human Resources

Salesloft

References available upon request.

Contact this candidate