Customer Service Cake Decorator

Irena

Sofyan-

Kelly

Objectives

I am a customer service and Brand Identity expert who identified customer needs and delivers effective solutions to problems. Committed to providing high-quality customer care to create a positive experience, attention to detail, team player but also great team leader, well organized, personable, and professional under pressure with motivated energic nature.

Experience

2022

District Dispatcher Safelite Autoglass

Answering phone call, scheduling, routing, Assigning jobs to 30-40 Techs daily, responsible to 6 markets, problem solving customer issues, finishing daily routing and customer satisfactory list, and more.

2018 - 2022

Fixed Prep Orthodontic Lab Tech NeoLab

Carve and shape patient's teeth replica to fit bands, stainless steel crowns and brackets as part of the fabrication according to the job descriptions. Read and understanding the scripts,

2016 - 2021

Freelance Graphic Design Tiny Islander Creamery 2021

Nashoba Valley 2021

Eagle Apparel 2017

Umatter 2016-2017

2018

Quality Control Panera Bread

2010 - 2018

Cake Decorator Cakes by Design 2010- 2018

Keyks Bakery 2010- 2014

2016 - 2017

Brand Ambassador. Advantage solution

2011 - 2014

CSC, Bakery Manager, Asst. Manager. Circle K-Irving Gas station

Education

1997 – 2001

Trisakti University,

Jakarta, Indonesia

Graphic Design BS

2016 - 2017

Middlesex Community College, Bedford, MA

Graphic Design Certificate

Skills

Detail oriented,

Resolution-oriented, Dependable, and reliable, Great telephone manners, multi-tasker, Effective team player, PC and Mac Savvy, Adobe and Microsoft savvy.

Volunteer

2023

Soup Kitchen, Cor-Unum.

Lawrence, MA

2020-2022

BunSitter Coordinator

House Rabbit Network (HRN)

Billerica, MA

2018-2022

Smalls Mentor MSPCA Nevins Farm

Methuen, MA

2010-2012, 2022

Foster Parents, Broken Tails Rescue

Worcester, MA

978-****-*** ***********@*****.***

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