Service Representative Customer
Resume:
Marisol Cruz
Kenosha, WI *****
***************@*****.***
• Ability to interact positively with supervisor, management, coworkers, members, and the public to promote a team effort and maintain a positive and professional approach
• Ability to produce a high volume of work in a timely manner, which is accurate, complete, and of high quality
• Ability to come to work regularly and on time, to follow directions, to take criticism, to get along with co-workers and supervisors, to treat co-workers, supervisors and members/guests with respect and courtesy.Software Microsoft: Outlook, Excel, Work, and PowerPoint (2010)o Types 45 WPMo Office Equipment: Avaya Call ManagementSystem, Pitney Bowes Automated MailSystem, all office copies, faxes and scanners.
Authorized to work in the US for any employer
Work Experience
Front Desk Concierge
Parkside Manor - Kenosha, WI
September 2019 to Present
• Coordinate internal admissions process
• Act as customer service liaison for the facility
• Follow up on admissions concerns from residents, family and staff
• Secure signatures on admission documents
• Give tours of the facility
• Report any customer service to the Director
• Maintain a professional appearance and a clean organized work space
• Delegate work and adjust the daily schedule to maintain efficient operations at the facility
• Mentor and train new employees that are assigned to our facility Prep Cook/customer Service Representative
CHICK-FIL-A - Pleasant Prairie, WI
April 2019 to September 2019
• Oversee and assist in maintaining a clean workstation
• Aid in food preparation area by weighing, measuring and assembling ingredients
• Greet customers and respond to inquiries
• Process food orders and accept payments
• Follow routine verbal and written instructions
Assistant Food Service Lead
KWIK TRIP - Kenosha, WI
June 2018 to April 2019
• Ensure fresh and high-quality food is served to guests
• Oversee and assist in maintaining a clean workstation
• Aid in food preparation area by weighing, measuring and assembling ingredients Buyer's Assistant
CARMAX - Kenosha, WI
September 2015 to June 2018
• Secure purchased vehicles
• Complete visual vehicle inspections
• Provide vehicle optioning and imaging for CarMax website
• Aid with purchasing team to hold on-site auctions Customer Service Representative
DUNKIN DONUTS - Kenosha, WI
August 2014 to September 2015
• Oversee and assist in maintaining a clean workstation
• Aid in food preparation area by weighing, measuring and assembling ingredients
• Greet customers and respond to inquiries
• Process food orders and accept payments
• Follow routine verbal and written instructions
Customer Service Representative
POPEYES - Kenosha, WI
August 2014 to September 2015
• Oversee and assist in maintaining a clean workstation
• Aid in food preparation area by weighing, measuring and assembling ingredients
• Greet customers and respond to inquiries
• Process food orders and accept payments
• Follow routine verbal and written instructions
Education
High school diploma
Tremper High School
Skills
• Knowledge and use of Software Microsoft: Outlook, Excel, Work, and PowerPoint. Typing speed of 55 WPM. Office Ability to use office equipment: Avaya Call ManagementSystem, Pitney Bowes Automated MailSystem. Operate all copiers, fax machines and scanners. (9 years)
• Food Service
• Food Preparation
• Kitchen Experience
• Microsoft Word
• Administrative experience
• English
• Customer service
• Front desk
• Clerical Experience
• POS
• Payroll
Languages
• Spanish - Intermediate
Contact this candidate