End Cashier Support Specialist
Resume:
GARY B. MOOSE
Bellevue, Ky. ****3
adwlh2@r.postjobfree.com
QUALIFICATIONS SUMMARY
A knowledgeable and skilled professional with two years as a PC Configuration Technician and eight years as a Field Service Engineer. Employ highly competent customer service skills and communicate effectively with all organization levels. Innovative problem solver pursuing and attaining expertise in :
DOS, Windows 9x, ME, NT 4.0, 2000,
XP, Vista, 2007, 2008, and 2010
Hardware diagnostics and analysis
Network connectivity and infrastructure
Digital and analog troubleshooting
Extensive printer troubleshooting, diagnosis,
support, repair
Active Directory and User Administration for
Windows 2003 and 2008 Server
Administering system-wide backup procedures
Configuring Cisco routers and switches
EXPERIENCE HIGHLIGHTS
Field Service/Break Fix with Field Nation working IMAC and troubleshooting any computer/system and peripheral issues
Help Desk Tier 1 support with Cengage supporting LMS platforms and password resets
Help Desk role with Convergys for Trouble calls with Internet and Cable connectivity. Efficiently resolve member’s issues and document actions. Schedule dispatches. Upgrade Orders.
PC configuration technician with Entex implementing custom configuration on various computer platforms (IBM, Apple, HP, Compaq, Dell, Mac).
Prioritize trouble calls, scheduling maintenance based on urgency and status of contracts.
Field Engineer with Digital Equipment Corporation installing and maintaining their mini PDP 11 series and VAX 750, 780, and 8700 mainframe series computer systems.
Field Engineer with Elxsi Ltd installing and maintaining their Elxsi 6400 mainframe series systems.
Management
Night shift manager at Party Source responsible for all cashiers and safe drops. Handled all customer and product related issues. Calculated percent of change for all departments for inventory.
Coordinated the setup of Elxsi’s 6400 system in Las Vegas for the Design Automation Conference and represented Elxsi as technical advisor.
Successfully trained civilian contractors to take over the maintenance and operation of the 12F17 TACDEW\AIC Simulator.
Experience
Field Nation Field Engineer 04/15 – Present
Kroger E- commerce 10/20 - 09/15
Amazon IT Support Specialist 08/15 – 04/19
Cengage Learning Technical Support 12/11 – 02/12
Convergys Corp. Help Desk Support 09/08 – 11/09
Meadows Landscaping Landscaper 03/06 – 10/07
Trauth Dairy, Inc. Classroom Operator 05/01 – 05/05
Adecco Employment Services Mailroom Operator 10/00 - 01/01
CBS Personnel Services System Integrator 04/00 – 09/00
Party Source Front End Cashier Manager 05/96 – 08/99
CERTIFICATIONS and EDUCATION
2012 – 2013 Cincinnati State
A+ (2007) Network+ (2022) Security+ (2022) CCNA (2022)
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