Service Representative Support Specialist

Jamie Mahoney

Tier * Technical Support Specialist

507-***-**** *************@*****.*** Fox Lake, IL 60020 EXPERIENCE

TIER 2 TECHNICAL SUPPORT SPECIALIST, Rolling Meadows, Il Verizon Wireless (Alltel),

Serve as the primary contact for incoming phone calls and support tickets. Provided customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.

Assisted with installation, set up, configuration, troubleshoot and use of connected devices, including computers, printers, smartphones gaming consoles, and software applications. March 2008-October 2022

• Diagnosed network problems by running ping tests and traceroutes to isolate the source of the issue.

• Diagnosed complex network problems by gathering information from multiple sources. Installed and performed minor repairs to hardware, software and peripheral equipment, following design, and installation specifications.

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• Prepared evaluations of software and hardware and recommended improvements and upgrades.

• Provided guidance in setting up secure wireless connections for home networks. CLERICAL ASSISTANT, Minnieapolis, Mn

Cbre,

Assisted around office working with sales and internal staff Cut and balanced checks

October 2007-February 2008

ACCOUNTING CLERK, Owatonna, MN

Jostens,

Customer service answering calls for orders and follow up for customers. Accounting department working with sales payroll and expense account Provided efficient and courteous service to customers at all times. Responded quickly to meet customer needs and resolve problems. Committed to delivering excellent customer service while working in a fast-paced environment. August 2004-September 2007

CUSTOMER SERVICE REPRESENTATIVE, Owatonna, MN

Federated Insurance,

Processing, working with sales delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

Responded to telephone inquiries and complaints following standard operating procedures. Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. Updated and maintained database with accurate customer information and timely data entry Complied with corporate and regulatory policies regarding information confidentiality and privacy. February 1998-June 2001

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