Internacional marketing

FA Freddy Arnó

New York, NY ***** 347-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

I am a professional with a mind focused on innovation and with a great capacity for team coordination. Organized and dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.

SKILLS Observer and attentive to details.

Expert in handling applied

technology.

Knowledge and experience in

logistics management.

Critical Thinking

Customer Satisfaction

Emergency Procedures

Interpersonal Skills

Safety Processes

Time Management

Passenger Documentation

Federal Guidelines

WORK HISTORY AIRPORT OPERATIONS AGENT 02/2020 to CURRENT JetBlue New York

Used sabre to prepare pre-departure and post-departure reports and passenger manifests.

Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. CUSTOMER SERVICE REPRESENTATIVE 08/2019 to 11/2019 CCUSA Dominican Republic, Santiago

Answered constant flow of customer calls with minimal wait times. Developed and updated databases to handle customer data. RESEARCH AND CONTENT MANAGER 05/2019 to 07/2019

Instituto De Contadores Públicos Dominican Republic, Santiago Conducted regular content audits to identify gaps and redundancies of content.

Managed content distribution to online channels and social media platforms.

RESEARCH AND CONTENT MANAGER 09/2018 to 02/2019

Eden Media Group Dominican Republic, Santiago

Conceptualized, planned and executed original designs for wide range of website properties.

Directed content of website by gathering information and integrating data from other departments.

SUPERVISOR AND ACTIVITY MANAGER 12/2017 to 01/2018 Grand Theater of Cibao Dominican Republic, Santiago Cultivated strong relationships with customers to build loyalty and repeat business.

Trained and supervised staff to consistently meet performance goals and customer service standards.

SALES ASSOCIATE 11/2016 to 01/2017

Royal Prestige New York, NY

Drove store revenue by offering customers accessories and related purchases to complete selections.

Set and achieved company defined sales goals.

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE 04/2015 to 01/2016 Synergies Corp Dominican Republic, Santiago

Investigated and resolved customer inquiries and complaints quickly. Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.

EDUCATION Bachelor Of Administrative Studies Marketing 03/2019 Pontifical Mother and Teacher Catholic University, Dominican Republic, Santiago

High School Diploma 06/2013

Colegio Padre Fortín, Dominican Republic, Santiago LANGUAGES English

Native or Bilingual

Spanish

Native or Bilingual

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