Director, HR Operations

Scott Starace

***** *** ***** ***, *********, NC 28278 239-***-**** ************@*******.*** /in/scottstarace

Director of Technology Services

Summary

Results-driven, engaging, and accomplished people leader; committed business partner; diehard service excellence advocate; relentless change champion. Demonstrated excellence in establishing trusted business relationships: planning, strategizing, influencing decision-makers, and leading cross-functional initiatives to successful completion.

Core Proficiencies

Services Visionary Leadership HR Systems Strategy Shared Services Human Resources (HRIS) Listening Methodology Process Mapping Process Improvement Business Transformation Leadership Change Management Software Engineering Software Professional Services Customer/Technical Support Services Enablement Operations Analytics

Career Highlights

Positioned Mass General Brigham (MGB) to migrate to latest HR SaaS offering as a key technology champion influencer.

Negotiated policy standards, eliminated disparate, decentralized technology, and deployed a centralized clinical scheduler across 8 hospitals and 14,000 enterprise employees, under-budget.

Outperformed HR Shared Services NPS scores, moving team from lowest performing to highest within 6 months.

Significantly improved case closure and assignment at Open Solutions with buildout and operational responsibility of captive India Services center.

Updated and improved services methodology for multiple product implementations across portfolio of products at Kronos

Professional Experience

Mass General Brigham (MGB) (formerly Partners Healthcare) May 2016 – April 2022

DIRECTOR, HRIS and Shared Services Operations (Kronos/UKG Solutions)

Enterprise ownership of systems, development, processes, and operations for Kronos solutions which includes supporting the needs of 27 unique hospitals and 85,000 employees. Leadership of a team of 21 direct reports with responsibility for systems development, testing, changes/customizations, release management, production deployment, training, and system support. Expert advisor and partner to enterprise hospital CHRO, HR Vice President’s, ER/LR, Office of General Counsel, Finance, and local hospital leadership, providing support of business needs, priorities, and changes.

Enhanced systems with a solution to address a 15-year MGB operational gap (‘Multiple Position Employee’)

Slashed workforce management administrative burden by 1K+ hours weekly

Integrated proprietary MGB Covid Pass symptom tracking attestation, drastically improving staff adherence to policies and protocols for exposure, testing, absence, safety, and coverage.

Champion architect of Covid Absence and other people data dashboards, leveraging data sources and tools such as advanced Oracle SQL, MS SQL, Cognos, Oracle PeopleSoft, MS Excel, Kronos WFM, Tableau Developer, and Microsoft BI

Served as MGB’s HR Program Manager for enterprise HR Shared Services rollout, centralizing all HR transactional responsibilities into a single organization utilizing ServiceNow for HR (HRSD)

Maintained and improved efficiency of security and compliance (policies and procedures) of licensing, work intake tracking (requirements/signoff), Service Level Agreements (SLA’s), change and release management.

Starace Consulting Services, LLC Jan 2015 – Mar 2016

BUSINESS CONSULTANT

Played an integral role as an independent business process, management, and operations consultant working with company owner on next-stage growth. Collaborated with owner to model optional operations allowing double revenue and bookings utilizing labor and resources for running/maintaining equipment only.

Ultimate Kronos Group / UKG (formerly Kronos Inc.) Oct 2010 – Oct 2014

DIRECTOR OF SOFTWARE ENGINEERING (CUSTOM ENGINEERING)

Served as the Director of customer-facing software engineering team (30 full time staff and 40+ contract engineers) developing client-funded product customizations in agile development methodology. Point of contact for large customization product requirements on strategic accounts primarily in the retail and manufacturing verticals.

Increased custom engineering revenue by 2x in FY2012 & FY2013 over FY2011

Employed augmented staffing model to flex 30 FTE engineers to 70+, sourced from four offshore 33partners.

DIRECTOR OF GLOBAL BUSINESS ENABLEMENT

Leader of three functions in Professional Services (PMO, Service Engineering, Service Readiness), facilitating UKG’s services strategy, methodology, reporting, and release readiness for the global services organization. Defined options and developed prototypes for Service Consultant automation/tools (project planning, services consultant workbooks, test cases, repeatable processes).

Additional Experience

Sr. Director, Organization Readiness / Director, Client Care Enablement, Mar 2007 – Apr 2009, Fiserv (Open Solutions, Inc)

Manager of Release and Change Management, Oct 2006 – May 2007, Capital One (Healthcare/Point of Sale)

Manager of Contact Management Strategy, May 2005 – May 2006, H&R Block Mortgage (Option One Mortgage)

Global Customer Support Manager, Dec 1998 – May 2005, Aspect Software

Education

Southern New Hampshire University Business Administration 60+ Credits

Boston University Certification UNIX System Administration and Advanced Scripting

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