CHRISTOPHER R. LAFOE

Mesa, AZ ***** (***) *** – *737 adwleg@r.postjobfree.com

SKILLS

Cicerone Certifications Extensive Beer and Bar Knowledge Skilled in Microsoft Office and Excel PROFESSIONAL EXPERIENCE

Sante, Scottsdale, AZ December 2021 – Present

Mixologist

• Worked as mixologist on development of rotating cocktail menu

• Procured new regulars through our custom cocktail program

• Produced house made syrups, shrubs, Liquors and juices The Perch, Chandler, AZ January 2021 – Present

Bar Lead

• Aided in development and training of new product

• Lead maintenance and construction of 92 beer taps spanning 2 bars.

• Developed and trained processes for safe service in our 400+ cap roof bar venue Compass Group, Phoenix, AZ July 2019 – Present

Bar Lead

• Exceeded sales goals by efficiently managing customers and creating an enjoyable atmosphere

• Demonstrated leadership as a trainer to all new employees

• Maintained inventory of all beer and liquor

State 48 Brewery, Phoenix, AZ September 2018 – June 2019 General Manager

Developed restaurant image by ensuring excellent customer service

Developed training program for new hires on proper beer service, glassware and style knowledge

Developed and implemented a cocktail menu and as a result increased liquor sales by 300%.

Developed and implemented a late-night food menu that increased post dinner food sales by 250% while reducing waste and labor percentage

Balanced, maintained and repair draft beer systems

Networked with local venue representatives and businesses in the greater Phoenix area to increase sales through events and partnerships

Angry Crab & Barbeque, Mesa, AZ October 2015 – June 2018 Bartender

Utilized knowledge of mixed drinks and customer service skills to provide recommendations and to create drinks to satisfy customer needs

Worked with distributors and sales representatives to create menus

Ordered and maintained inventory of bar products

Maintained outstanding customer service resulting in customer retention Barro’s Pizza, Mesa, AZ October 2012 – October 2015 Assistant Manager

Developed and cultivated new and existing relationships with clientele

Responsible for customer satisfaction. Resolved hospitality issues as they occurred.

Maintained a sanitary and welcoming environment to entice new and existing clientele

Assisted in all administrative functions including scheduling, data entry and money handling Silvermine Subs, Tempe, AZ February 2006 – May 2009 Area Quality Manager Regional Trainer

Achieved top performance numbers in efficiency for any store within the Silvermine Corporation

Provided clientele with excellent customer service resulting in high client retention

Maintained quality control across four locations within the valley to ensure store and product quality and consistency.

Developed strategies for company improvement

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