Administrative Assistant Call Center

MADELYNN FEDOR

*** ******* ****** ***** ****** NC, 27302 · 919-***-****

********.*********@*****.*** · https://www.linkedin.com/in/madelynn-fedor-49a352237 · Experienced college graduate with over 10 years of experience in special education, and 4+ years experience in an office setting. Excellent reputation for teaching, resolving problems and improving customer/client satisfaction. I am a hardworking and passionate job seeker with strong organizational skills eager to secure an administrative position. EXPERIENCE

JUNE 2018 – CURRENT

ADMINISTRATIVE ASSISTANT, LEATHER HIDE STORE

• Lead Sample Coordinator

• Administrative assistant

• Customer service call center and showroom.

• Oversaw daily management, sample inventory & sales.

• Curated custom sample rings and sent out sample matches to customers

• Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques

• Assisted showroom customers in choosing and purchasing products and informed customers of company services

• Inventory intake

• Product quality control

RBT, AUTISM SOCIETY OF NORTH CAROLINA

SEPTEMBER 2022 – DECEMBER 2022

• Observe behavior, collect data, measure client’s independent success, calculate percentages, and report results to employer and client guardians daily.

• Implement the best methods of care for children in the field of Applied Behavior Analysis

(ABA).

• Promote the achievement of a greater independence in-home and within the community.

• Provide care for clients in-home, in-school, and within the clinic in alignment with established care plans.

AUGUST 2015 – AUGUST 2022

JOB TITLE, MADDIES PET SITTING

• Entrusted with keys to clients homes

• Occupied personal residences to maintain security of property and oversee necessary business during temporary absence of owner

• Fed and walked pets, cleaning up after pets indoors and outdoors

• Handled multiple recurring clients per day

• Communicated with homeowners via text or phone

• Entrusted to handle confidential and sensitive situations in professional matter. • Administered medications to animals in treatment and documented changes in condition.

• Overnight Care

EDUCATION

2023-EXPECTED 2024

MASTERS OF BUSINESS ADMINISTRATION, EAST CAROLINA UNIVERSITY MAY 2022

BACHELOR OF SCIENCE-UNIVERSITY STUDIES IN HUMAN BEHAVIOR AND WELLNESS, EAST CAROLINA UNIVERSITY

• Honoree of Magna Cum Laude (GPA of 3.5 or above)

• Dean's List

• Honor Roll

• Minors in Psychology and Human Development Research Project: The long-term effects of ABA therapy on growing adolescents

SKILLS

• In-Depth Knowledge of Autism

• Reliable

• Tech-Savvy

• Flexible and Adaptable

• Collaboration

• Conflict Resolution

• Self-Motivated

• Excellent Work Ethic

• Decision Making

• Planning and Leading activities

• Coordination and Teamwork

VOLUNTEER/COMMUNITY SERVICE

• Greystone Church

• Orange County Schools

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