Service Representative Customer

Naomi .A. Akintimehin

****************@*****.***

Phone #: 832-***-****

Katy, Tx 77494

Summary

Customer Service representative with over three years of experience solving customer issues and providing high quality support to customers. Familiarity with support software to monitor customer severity and propagation of customer issues by answering and underwriting these issues. Always excited to help customers and meet their needs. Detail oriented and cooperate with other staff members to make sure that the whole customer service life cycle is addressed regularly.

Skills Set

Office 360

MySQL

Scrum Master

Mac OS

Analytical Skills

Ability to work cooperatively in a Team

Zendex

Attention to details

Ability to prioritize work

HEB, ( March 2019 – January 2021)

Cross Creek Katy, TX

Customer Service Representative

Provide information about the products and services with both HEB partners and customers.

Manage incoming calls, chats and emails from producers and policyholders.

Identify and assess internal and external customers’ needs to achieve satisfaction.

Troubleshoot and resolve product issues and concerns via online chat.

Document and update customer records based on interactions via online chat.

Develop and maintain a knowledge base of the evolving products and services.

Develop and maintain a functional knowledge of company’s products and services.

HEB Bakery, (January 2021 – Till Date)

Cross Creek Katy, TX

Food Service Rep.

Excellent customer service relationship with both HEB partners and customers

Working closely with my manager and lead to monitor and I put Data during

Worked as an early morning opener, making sure out of date items are pulled off the table and shelves.

Making sure that Price tags match the item placed on the table with correct PLU number.

Making sure that Cake cases are always refilled and kept clean and current prices and coupons on display and match the correct items.

Making sure that customers’ orders are meet/ready in due time.

Maintaining high quality display tables during each season.

Worked as a Closer making sure to break out product for bakers the next morning, surfaces are wiped clean workstations and floors with appropriate disinfectant.

Education

University of Benin, Nigeria (1999-2003)

B.Sc Political Science and Public Administration

Reference

Available on Request

Contact this candidate