Administrative Assistant Computer Operator
Resume:
Tammy La France
Round Rock, TX
*************@*****.***
Over twenty years of customer, client and vendor service experience. Strong background in administrative and clerical duties, data processing and printing. Worked in insurance, health care, real estate and retail. Knowledgeable in many computer applications and office equipment.
Clerk III
Texas Workforce Commission - Austin, TX
October 2016 to February 2018
*Provided clerical support to the Hearing Officers and Appeals department
*Requested open case files upon request
*Created and mailed new case files to Hearing Officers
*Faxed, mailed or emailed Hearing Packets and Decision Letters upon request
Administrative Assistant II
Texas Department of Family and Protective Services - Austin, TX
November 2010 to January 2014
Answered and directed calls to the proper area.
* Provided support for Statewide-intake staff.
* Sent law enforcement reports via email or fax.
* Processed reports according to priority and routed to proper county offices.
* Contacted on-call field workers when needed.
* Processed and distributed incoming faxes to intake specialists.
* Ran TIERS searches for field workers and intake specialists.
Lead Computer Operator
FIC - Austin, TX
July 1996 to November 2008
Supervised the daily operations of data center.
* Monitored OS-390 system and all peripheral equipment.
* Quality Control in the printing and distribution of reports.
* Managed tape library and off-site vault, ran backups.
* Designed, created and modified mainframe forms.
* Wrote operation procedure and training documentation.
* Organized and scheduled operation on-call staff.
* Logged all incidents of software and hardware issues.
* Supported applications and production control support groups.
Software Knowledge: OS-390, JES2, TSO/SDSF, CA-1 TMS, CA-Dispatch, CA-Roscoe, CA-7, Elixir, Xerox meta code, DOC transform, Prism, TIERS, IMPACT, Adobe: PDF Pro and InDesign, MS Office: Word, Excel, Power Point and Outlook.
Hardware Knowledge: Multi phone lines, 10-key punch, fax machines, copiers, sorters, high speed and impact printers, form decollators and bursters.
Education
High School Diploma
Round Rock High School - Round Rock, TX
1994
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