SONIYA AWASTHI

Toronto, ON L*X *A*

Email: adwl93@r.postjobfree.com

Mob +1-437-***-****

LinkedIn: https://www.linkedin.com/in/sonia-awasthi-4b0776108/

SUMMARY

Self-motivated professional with outstanding oral and written communication skills. Experience performing quality assurance testing and consultative services for customers.

Having 13+ Years of overall industry experience.

Overall, 7 Years worked as Business Quality Analyst (BSQA) 5+ years of professional experience as a Business Analyst (Certified in CPBA 7.1).

Have 10 + years of experience years in Agile methodology & also worked on waterfall as well.

Understand the requirements and capture the objectives, requirements, and process steps Participate in Idea Conception / Brainstorming session with Product Owners and other respective stakeholders, enhancing applications scope; add relevant features / capabilities to existing process.

Worked on PEGA (Version 5.6, 7.2,8.1)

Follow the Agile Scrum Framework and participate in Scrum events -Sprint Planning, Daily standup meeting, Sprint review, Sprint retrospective and ensuring sprint success.

Participate in User Acceptance Testing (UAT) to ensure that expected Functionality is delivered through a solution developed.

Experience with all phases of Software Development Life Cycle Good Knowledge of testing process, Testing lifecycle Management, SDLC, STLC, QA Methodologies, RCA, defect management, Requirement Traceability.

Worked on HP Quality center-9.0/9.2/HP ALM/JIRA/ Rally/Confluence/ Worked on Required documentation/Functional requirement, Business Metrics.

Skilled in System Testing, System Integration Testing, Smoke testing, UI Testing, Regression Testing, User Acceptance Testing (UAT), Black Box Testing of Web based applications and Client/Server applications.

Extensive knowledge on different Framework: SI (Smart Investigate) CPM (Customer Process Management) Banking (Digital, & Retail Banking), Healthcare, Smart dispute, SWIFT payments, Worked on SWIFT Messages -MT101, MT102, MT102 STP, MT 900, MT 910), PHARAMA & Insurance.

Worked for different clients Zurich insurance, Bank of America, Google, Commonwealth bank of Australia, BMO (Bank of Montreal), Humana, JPMC Bank.

SKILLS

SDLC

STLC

User Acceptance Testing (UAT)

Regression Testing

Smoke Testing

End to end testing.

JIRA/Confluence

Scrum/AGILE

Writing test case

Idea conception

Requirement gathering

Sprint planning

User story writing

Defect triage

Microsoft Office

Sprint review

Requirement Traceability

Story mapping

wireframes/mockup

SQL

Mobile testing/IOS/Android

UAT Support

Snagit

Acceptance criteria

Testing Documentation

Verbal and Written Communication

Problem Solving

Epic

RCA

EXPERIENCE

BUSINESS QUALITY ANALYST / Virtusa -BMO - Toronto, ON 08/2022 - 11/2022

It was a BFSI project with BMO where the CIPG application was being migrated (Migration project) to Bank of West.

Roles & Responsibilities -

Working as a business quality analyst, I wrote user stories, traceability matrixes, and clarification documents (MS-Word/Ms- Excel/MS Visio/MS PowerPoint/MS- Access).

Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.

Worked on Planning, Elicitation, Analyze, Document, communicate and deliver the requirements.

Managed onsite testing for customers as required by project's specifications.

Created, edited, and updated project manuals and technical documentation used by QA team (Sign off document/Test strategy document/Test plan/UAT test Document, CA)

Analyzed issues and recommended corrective actions to improve results.

Participated in daily stand-up call/Retrospective call/Grooming call/Triage call/Defect Triage/Review Meetings/Sign off meetings.

Provide solutions based on analysis and stakeholder expectations through user stories in JIRA to meet project requirements.

Performed Testing (UAT (A/B testing) BAT/SIT/Smoke testing/Exploratory testing/Adhoc testing/Regression/GUI/Functional testing/End to end testing).

BUSINESS QUALITY ANALYST / COGNIZANT- Google - Toronto, ON 01/2021 - 08/2022

The project uses the Agile framework and is based on the MOOSE (Financial Application) where MAD Technician dispatch requests can be added.

Roles and Responsibilities

Worked as a business Quality analyst and responsible for User stories writing/ test cases/Review test cases in JIRA.

Worked on Planning, Elicitation, Analyze, Document, communicate and deliver the requirements.

Created, edited, and updated project manuals and technical documentation used by QA team (Sign off document/Test strategy document/Test plan/UAT test Document, RCA)

Participated in daily stand-up call/Retrospective call/Grooming call/Triage call.

Managed onsite testing for customers as required by project's specifications.

Delivered timely support by tracking issues and communicating resolutions to end users.

Identified and analyzed user requirements, procedures, and processes to develop optimization strategies.

Performed Testing (UAT (A/B testing) BAT/SIT/Smoke testing/Exploratory testing/Adhoc testing/Regression/GUI/Functional testing/End to end testing).

Business Quality Analyst / Dealnet capital- Abercrombie& Hollister - Scarborough, ON 05/2018 - 01/2021

Worked for Abercrombie and Hco (Hollister) Web based application. (IOS/MOBILE/ANDRIOD Testing)

Roles and Responsibilities-

Worked as a Business Quality Analyst and involved in Requirement gathering/creation of Test cases/Review test cases.

Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.

Worked with team members to create efficient workflows, resulting in high productivity.

Communicated with customers, competitors, and suppliers to stay abreast of industry or business trends.

Gathered and organized data to analyze current industry trends.

Created, edited, and updated project manuals and technical documentation used by entire team (BRD/user guide/defect report/defect management/Gap Analysis/Test case document/Test plan/ Sign off document/Test strategy /UAT test Document)

Worked on JIRA/Confluence/MS word/MS excel/MS access/MS PowerPoint/MS-365

Followed the testing strategies (UAT/Functional testing/Smoke testing/SIT/BAT/GUI/Regression).

Run Compatibility Testing (Across Windows/ Mac and Android/ iOS platforms/Cross device testing, cross browsers, cross mobile devices - phones, tablets, iPads etc.).

Performed Testing (UAT (A/B testing) BAT/SIT/Smoke testing/Exploratory testing/Adhoc testing/Regression/GUI/Functional testing/End to end testing).

Business Quality Analyst / CMN Group - Toronto, Ontario 10/2017 - 12/2017

IHAP Project- (Integrated health Advocacy program)- This was a healthcare payments projects which has different portals.

Roles and Responsibilities -

Worked as a business quality analyst and responsible for creating test cases /Traceability matrix/Clarification document of the requirement/Review test case.

Worked on Planning, Elicitation, Analyze, Document, communicate and deliver the requirements.

Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.

Worked on QC HP ALM/JIRA/Confluence tool to get the requirements/understand and creation of user stories/test cases/logged defects.

Created, edited, and updated project manuals and technical documentation used by entire team (BRD/user guide/defect report/Gap Analysis/Test case document/Test plan/ Sign off document/Test strategy /UAT test Document)

Performed Testing (UAT (A/B testing) BAT/SIT/Smoke testing/Exploratory testing/Adhoc testing/Regression/GUI/Functional testing/End to end testing).

Business Quality Analyst / Tata consultancy services - Hyderabad 02/2016 - 10/2017

· Humana: (Healthcare) Humana is a healthcare application, Humana is a Medicare Advantage HMO, PPO and PFFS organization and a stand-alone prescription drug plan with a Medicare contract.

Enrollment in any Humana plan depends on contract renewal.

Roles and Responsibilities:

Worked as a BQA and involved in JAD session, supported functional components, Coordinated meetings between IT team users and internal business analyst

Worked on Planning, Elicitation, Analyze, Document, communicate and deliver the requirements.

Analyzed issues and recommended corrective actions to improve results.

Worked with off-site teams to complete timely tests and facilitate smooth product releases.

Worked on HPALM/JIRA/Confluence.

Created, edited, and updated project manuals and technical documentation used by entire team (BRD/user guide/defect report/Gap Analysis/Test case document/Test plan/ Sign off document/Test strategy /UAT test Document)

Performed Testing (UAT (A/B testing) BAT/SIT/Smoke testing/Exploratory testing/Adhoc testing/Regression/GUI/Functional testing/End to end testing).

Commonwealth bank of Australia (CBA): - This Project is a banking project and based on "Worker compensation" it is a form of insurance providing medical benefits to employees injured,

Roles and Responsibilities:

As a BQA work closely with Business to identify the requirements and key features of the Application.

Created the Test Plan, Test Scenarios, Review the Test scripts and Test cases prepared by QA Team.

Execute test cases and interacted with development team/retest issues.

Created Requirements Traceability Matrix (RTM) to ensure the Forward and Backward Traceability.

Created, edited, and updated project manuals and technical documentation used by entire team (BRD/user guide/defect report/Gap Analysis/Test case document/Test plan/ Sign off document/Test strategy /UAT test Document)

Participated in Verification, Validation and User Acceptance Testing with Business Users in UAT environment.

Performed Testing (UAT (A/B testing) BAT/SIT/Smoke testing/Exploratory testing/Adhoc testing/Regression/GUI/Functional testing/End to end testing).

Business Quality Analyst / PAREXEL International - Hyderabad 07/2014 - 12/2015

Revenue and forecast tool (RAFT)-This project is based on PHARAMA application RAFT Tool, which is used by finance team, it is a standalone application which is manage the actual and forecast revenue on client project.

Roles and Responsibilities:

Worked as a Business Quality Analyst and involved in JAD session/Requirement gathering/Planning/Elicitation/Use case scenarios/Requirement Traceability Matrix

Worked with team members to create efficient workflows, resulting in high productivity.

Created, edited and updated project manuals and technical documentation used by QA team (MS word/MS excel/MS 365/MS PowerPoint/MS Access)

Worked on JIRA/Confluence to get the requirements and written user stories as well as test cases.

Performed Testing (UAT/BAT/SIT/Smoke testing/Exploratory testing/Adhoc testing/Regression/GUI/Functional testing/End to end testing).

Business Quality Analyst / Accenture -Bank of America - Hyderabad, Andhra Pradesh 08/2010 - 10/2013

Global investigation (Bank of America)-This project is about the “Payment Transactions” Where we had different roles for the users, can also check all the payment related stuff according to the roles.

Roles and Responsibilities:

Review of Business Support tickets and provide response to Business users explaining the system flow.

Performing Testing activities on Production Issues raised by the Users as per the Release

Schedule.

Ran test cases in the QC/Test lab after uploading the test cases in HP ALM.

Performed Testing (UAT/BAT/SIT/Smoke testing/Exploratory testing/Adhoc testing/Regression/GUI/Functional testing/End to end testing).

Created, edited, and updated project manuals and technical documentation used by entire team (BRD/user guide/defect report/Gap Analysis/Test case document/Test plan/ Sign off document/Test strategy /UAT test Document)

Participated in daily stand up/Triage call/Sprint planning/Story Grooming/Deployment calls/Requirement Traceability Matrix.

Able to write (minimum level to analyze data) SQL queries to model the current state.

Zurich insurance (Switzerland)-This project is an insurance project where we checked the policy status(issued/renewal/Endorsed/underwriting) which is provided to the client.

Roles and Responsibilities: -

Worked as a Business quality Analyst.

involved in SIT/UAT/Regression/Functional/Adhoc testing/End to end testing.

Involved in Sprint planning and use case gathering with the team.

Involved in test cases writing/Review of Test Scripts & Test cases prepared by the team.

Performed Sprint planning every fortnight to get the updates and if we have any new sprints is coming ahead so worked on that as well.

Business Quality Assurance ANALYST / Virtusa- JPMorgan chase - Hyderabad, Andhra Pradesh 01/2008 - 08/2010

JPMC Bank: Global investigation

Role and Responsibilities:

Worked as Software QA Engineer and involved in Test cases preparation/execution of test cases/test planning.

Prepared automation scripts in BPM Framework

Involved in System integration testing/Smoke testing/Regression testing/Adhoc testing/End to end testing/UAT/logged defect in HP Quality center.

Prepared and gathered reports/Worked on RTM.

Worked on Smart dispute application on the Issuers, where we have payments dispute and exception processes throughout their lifecycle.

Worked as Software QA Engineer and involved in Test cases preparation/execution of test cases.

Involved in System integration testing/Smoke testing/Regression testing/Adhoc testing/End to end testing/UAT/logged defect in HP Quality center.

Worked on Rally/JIRA/Confluence.

EDUCATION

MASTER'S: COMPUTER SCIENCE 01/2006

MCRPV University - Bhopal

BACHELOR'S: COMPUTER APPLICATION 01/2004

MCRPV University - Bhopal

CERTIFICATIONS

PRPC Certified System Architect (CSA) 5.0 version, ISTQB -Foundation Level, Certified Tester Certified in CPBA (7.1) version, Certified in QC 11.0 version

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