Qa Analyst Customer Support

PROFESSIONAL SUMMARY: Ritesh M +1-910-***-****

adwl90@r.postjobfree.com

· Over 6+ years of extensive experience in Quality Assurance Analyst.

· In-depth experience as a Financials Functional Analyst with specialization in Implementation and Validation for Financials Modules of Property Manager, Credit Management, Cash Management, Sub Ledger Accounting, E- Business Tax.

· Well-versed with all stages of software development life cycle (SDLC) and software testing life cycle (STLC).

· Good expertise in Financial, Banking, ERP and eCommerce Business Domains.

· Well versed with various Testing Stages/Levels/Phases, Testing Types, Testing Techniques and Quality Work products.

· Expertise in analyzing the results and reporting Suggestions and defects.

· Good exposure in Bug Life Cycle and Peer reviews( Test Design and Defect Reporting).

· Experience for testing and validation of the contract implementation and conversant with documentation of financial process.

· Experience in scoping and mapping of business requirements for Financials/Distribution solutions.

· Analyzed business requirements and user experience goals to develop test plans and test cases.

· Involved in System, Functional, End-to-End, Regression and Integration.

· Handled several modules in addition to working closely with the team to ensure bug free deliverables within stipulated timeframes.

TECHNICAL EXPERTISE:

Operating Systems Windows server 2003, Windows XP

Databases MS Access, DB2, Oracle

Test Management

Tools

JIRA, Bugzilla,Testlink

Testing Expertise Manual testing, UAT, Integration and Automation IDE’s Eclipse, SQL, MYSQL

WORK EXPERIENCE:

Client : Vanguard May 2021 – Till Date

Role : QA Analyst

Description: Project deals with maintaining Aggregators application which access Vanguard sites which helps the client in investing decisions.

Responsibilities:

· Co-operated with developers to design various test cases for regular maintenance and enhancements for internal applications.

· Developed and maintained Quality Assurance procedure documentation.

· Executed test cases for functional, validation, end-to-end and regression testing for various web applications

· Implemented tests scripts and recorded results.

· Worked as a subject matter expert in regression testing, carrying out training sessions for newcomers and stakeholders.

· Co-ordinated conference calls, including scheduling, managing reservations and sending confirmations.

· Extensively used automated test tool like QTP for functional and regression testing.

· Used to look into logs and co-ordinate with developers with on going migrations.

· Used to send an early weekly and monthly notification mails to all the users.

· Involved in Fixing the Defects for the application.

· Involved in calling the backend stored procedures. Client : Goldman Sachs (Banking) May 2019 -April 2021 Role: QA Analyst

Description: Worked as Quality analyst Engineer to complete all the weekly and monthly releases, Co- ordinate with the developers with on-going change for Migrations. Also part of the team in quarterly and annual Migrations. Responsibilities:

· Responsible for analyzing the system specifications, business requirements for full understanding of the business.

· Created and maintained SQL Scripts to perform back-end testing on the oracle database.

· Kept track of the new requirements in the project and update the test cases accordingly.

· Knowledge of Jira- defect tracking tool and test case management tool.

· Involved in identification of test scenarios and test cases for different types of testing like functional, system, integration, and regression testing as per the requirements of the site.

· Familiarity with Agile/DevOps frameworks and regression testing.

· Exceptional test aptitude and expertise in formal and informal testing techniques and quality reporting.

· Experience working with cross-functional scrum teams and excellent team players Client : Comcast corporation June 2017 – April 2019 Role : Jr QA Analyst

· Description: Comcast built the nation’s largest Gig-speed network to deliver unrelenting speeds to more businesses in more places. Now we’re going beyond with Gig-speed enabled solutions that enhance employee and customer experiences. Comcast Business offers Ethernet, Internet, WiFi, Voice, TV and Managed Enterprise Solutions to help organizations of all sizes transform their business. Powered by the nation’s largest gig-speed network and backed by 24/7 customer support, Comcast Business provides companies with the solutions they need to make their business more productive. Responsibilities:

· Provided the highest level of customer service to customers, whether these are current or prospective clients of the company, vendors and business partners.

· Performed Database testing using SQL queries

· Worked with Synchronization points and Database checkpoints in testing web application.

· Manages entire quality assurance process in Quality Center including maintaining test cases, test execution and defect tracking.

· Worked with Users and Business Analysts to define and design test scenarios and test data.

· Maintained and updated test plans, test cases, test environment, and test software through life cycle. Education:

· Bachelors of Technology from JNTU, INDIA May 2015

· Masters of Science from WILMINGTON UNIVERSITY, DELAWARE April 2017

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