Service Representative Customer

Eyla Karina Martinez

Lake Elsinore, CA. *****

• Cell: 714-***-****•***********@*****.***

Professional Summary

Customer service representative with more than 15 years of experience working in call centers. Consistent positive interactions with customers and knowledge of time management have resulted in a promotion to team leader. Proven ability to provide excellent customer service in busy environments. Ability to adapt to customers' needs and match them with the right solutions.

Skills

Flexible

Critical thinking sills

Teamwork

Organization skills

Bilingual Language Skills (English and Spanish)

Maintained a positive attitude at all times

Experienced Office Package: Microsoft Word, Microsoft Excel, and Microsoft Outlook.

Strong verbal skills.

Work History

Secretary SVC

June 2006 to current

Aquakleen

Answered 60+ incoming calls daily and provided instructions for customers per training guidelines.

Provided excellent quality customer service by patiently listening

Provided assistant to customers about leaking problems

Direct communication to Technicians by phone and emails

Sending routes to Technician to provide service to customers

Make reports about service provided to customers

Education

Santa Ana Valley High School

High School Diploma

2005

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