Support Agent Cruise Ship

SHEILAI KING

Miami, FL ***** 305-***-**** adwl6v@r.postjobfree.com

Summary

I have a heart for service, with the ability to have empathy, compassion and an eagerness to help. I enjoy solving customers' problems. I am A Team Player!

Skills

High-energy Customer Agent Computer and tech-savvy

Care Coordinator

Experience

Modivcare Solutions: 10/2020 to Current Miami Lakes, Fl.

I Work From Home. I currently represent a Non-Emergency Medical Transportation {NEMT} system for clients, patients.

and case managers by monitoring complaints and updating reports, establishing positive in-service guidance between Modivcare and Transportation Providers.

Senior Customer Agent

Independent Contractor: KingCyber Corp. 8/4/2004 Current General Contractor:Willow/Arise Virtual Solutions 8/04-10/2010

Working as an Independent Contractor, I serviced Fortune 500 Companies, from my Small Home-Based Business. I have serviced Virgin Atlantic Airways, AT&T Wireless, Disney World, Intuit Turbo Tax, Staples Inc, Peoples Gas and Time Warner Communications.

Administrative Support Agent DEO

DEO Florida Re-Employment: 05/2020 to 08/2020 Miami, Fl.

Due to the Covid-19 Pandemic of 2020, I was hired to work from home on my computer. This is a highly responsible position requiring extensive knowledge of the Re-Employment Assistance Law and Department procedures for the DEO of Florida, relating to claimant eligibility and employer changeability. I handled claims, re-set PIN, and ensured customer's weeks were properly paid.

Check-in Agent/Guest Services MLSBC Cruises: 06/2017 to 12/2019 Port Miami, FL.

This position requires F.B.I. background clearance check. I verified and processed all government & immigration required documents for International Carnival Cruise Ship travel. Computerized port check-in, I set up onboard passenger expense accounts, guide and embarkation of guests through Customs and Border Protection.

Education and Training

Certified Medical Coder and Biller: Medical Coding And Billing Lindsey Hopkins Tech Edu Ctr. Miami, Fl.

Certified: PC Support Services Business-Systems/Technology Lindsey Hopkins Tech Edu Ctr. Miami, Fl.

1st Class F.C.C. License: Radio & Television Broadcasting Brown Tech Institute Ft. Lauderdale, Fl.

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