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JONATHAN D. PFEIFFER Dallas, TX Metroplex • ****************@*******.*** • www.linkedin.com/in/jonathandpfeiffer/

EDUCATION & CERTIFICATIONS

Master of Business Administration October 2019

Nova Southeastern University Fort Lauderdale, FL

Concentration in Supply Chain Management & Operation Systems

GPA: 3.93/4.00

Bachelor of Arts in Communications and Psychology May 2000

University of Arkansas Fayetteville, AR

Hazardous Materials / Dangerous Goods Transportation General Awareness & Security Awareness February 2023

- International Vessel Operators Dangerous Goods Association (IVODGA).

SAFe4 © Scaled Agile PO/POM (Product Owner/Product Manager,) SAFe4 © Scaled Agile December 2019

Certificate in Advanced Human Resources Management: Compensation and Benefits, Florida Atlantic October 2013

Certificate in Human Resources Management, Florida Atlantic University October 2011

Certificate in Financial and Cost Accounting, Florida Atlantic University October 2010

Certified Financial Planner Certificate Program, Florida Atlantic University August 2010

PROFESSIONAL EXPERIENCE

Logistics Trade Pricing Analyst November 2022 – February 2023

HMM (America) Inc. (formerly Hyundai Merchant Marine) Irving, TX

Analyzed and respond to US Sales teams’ RFQs and RFPs through internal request system of current and potential intermodal [dry commodity] customers for both Named Accounts and Spot Rate quotations for Eastbound destinations, including creating customized drayage and rate offerings designed both for customer specifications and to increase company profit via volume to company preferred locations.

Performed customer account reviews, rate negotiations, contract management, and amendments updates to ensure KPI goals, including financial and lifting volumes are achieved, and implement substandard customer performance rate updates, and General Rate Increase (GRI) program completion account rate adjustments, when necessary.

Partnered with Legal team to perform trade risk and mitigation reviews of new client contract Boilerplates and Master Service Agreements (MSAs), as well as yearly bid season updates and monthly and quarterly contract amendments.

Reviewed and monitor booking performance to ensure successful rate quotes, as well as internal system efficiency.

Provided urgent care for all sales' profiles, bid SOPs, route specifications, transit times, etc. as required by customers with critical deadlines. Maintained service level response times of 24 hours or less via email.

Ensured model ship and lifting performances is achieved, and report to management any market conditions affecting financial and lifting performance.

Resolved client problems, including Detention and Demurrage mitigations, billing, commodity rating, and interfacing

with internal HMM stakeholders. Ensure full regulatory compliance with Federal Maritime Commission (FMC).

Performed ad-hoc specialty work (excel data reviews, worksheet updates, analyze PIERS data, NVOCC comparison, etc.) as management deems needed. Provide back up support to other departments during absences and peak periods.

IT Contracts Analyst Nov 2021 – Feb 2022

Southern Glazer’s Wine and Spirits Miramar, FL

Gathered and analyzed contracts (Master Service Agreements (MSA), End User License Agreements (EULA), Pricing Agreements, Letters of Agency (LOA), Statements of Work (SOW), New Project Requests (NPR)) as governed by

the SGWS Project Management Office (PMO.)

Managed fluid que of contracts with fast paced Service Level Objectives (SLO) of 5–7-day turnaround(s).

Partnered with management to fast-track company strategic contracts as funding approvals cleared.

Verified quote scope for contracts ranging from 1 month (or less) up to 3 years as well as quote scope costs and funding for projects ranging from $1,000.00 (or less) up to $250,000.00.

Communicated with vendors to negotiate contract "redlines” for risk mitigation, or other inquiries.

JONATHAN D. PFEIFFER Dallas, TX • 561-***-**** • ****************@*******.*** • www.linkedin.com/in/jonathandpfeiffer/

Communicated with vendors to negotiate contract "redlines” for risk mitigation, or other inquiries.

Collaborated with SGWS’s General Counsel’s Organization, Information Security Team, and Disaster Recovery Teams, etc. to ensure contract documents have both company’s business and legal risks removed or mitigated,

Performed approx. 15-20 monthly quality reviews to ensure internal requestor has provided appropriate quotes, waivers, and other required documents for stated project/ contract.

Managed and updated customer information using the CRM System, including status of contract reviews, all relevant data points, and contract activations for full transparency of internal stakeholders, including Vendor Management Office (VMO) and Strategic Planning Office (SPO), and Legal Department.

Assisted management with ad-hoc projects as needed (data mining, anti-solicitation contract clause review, que organization on strategic contracts when multiple amendments made status unclear, etc.)

Legal Analyst/Law Clerk Aug 2015 – Nov 2021

American Express (General Counsel’s Office) Fort Lauderdale, FL

Reviewed legal requests (subpoenas, search warrants, formal requests, court orders, summons) from government agencies, law enforcement and private parties and prepared electronic fulfillment packages responsive to legal requests. Ensured fulfillment packages are expeditiously processed and encrypted in compliance with privacy laws and American Express policies and procedures. Prepared fulfillment letters and invoices related to legal orders.

Utilized 16+ proprietary platforms, tools (both manual and automated) and software to research and retrieve documents and data responsive to legal requests for Amex card, bank, prepaid customers and employees (HR).

Protected customer information through redaction where required by American Express policies and procedures.

Communicated with issuers of legal requests to request extensions, negotiated invoices for services or responded to other inquiries.

Collaborated with Amex’s General Counsel’s Organization to retrieve responsive documents and data on high priority legal orders. Provided custodian records certifications that customer and employee records are kept in the ordinary course of business by American Express.

Performed quality reviews to ensure accuracy and completeness of fulfillment packages prepared by other reps.

Collaborated with SRU management on special projects when requested. Such projects have included identifying methods to enhance business processes, identifying and closing efficiency gaps, improving controls and working with engineers testing new case management systems or automation projects to.

High Balance Credit & Collections Specialist/Customer Care Pro July 2014 - Aug 2015

Low Balance Credit & Collections Specialist/Customer Care Pro Feb 2014 – July 2014

American Express (Global Credit Administration) Fort Lauderdale, FL

Processed both inbound and outbound calls and delivered extraordinary results, measured by department performance metrics goals of collection effectiveness.

Effectively persuaded both high balance and low balance customers in collections to ensure payment in timely manner. Accurately documented necessary customer account information and offered customized solutions.

Analyzed data to understand business trends and utilized internal programs such as CARE, Oasis, & Apollo to improve retention and reduce losses.

Maintained working knowledge of FDCPA law, disclosures, etc., resulting in lower compliance error percentage.

Contacted customers’ banks for verification of funds on “NG” payment accounts and enabled spend to increase revenue and Reinforced benefits of membership in special features like NPSL, Pay-Over-Time, rewards programs to increase brand loyalty.

TECHNICAL SKILLS

Proficient in Adobe Acrobat Pro and Microsoft Office Suite including Word, Power Point, and Excel (including Pivot Tables, Macros, VLookup, Conditional Formatting, etc.). Working Knowledge in GT Nexxus, SAP Concur, PeopleSoft / HR Pro, Iron Mountain Records, Tableau, ERPsim, MRP, Power BI, the BAR., SharePoint., anyLogistix, BSG, Domino, beer game, Sierra, Serve Pre-Paid Card Systems, VMS Vanilla Management System (Prepaid), Xnet – CSA, SSP, CSP, FIS e-Vue Bank archives, iVue, Web CSR, CLIC, and iCARE complaint system.

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