Social Worker Office Manager

Darlene Henry

**** **** ******, *********, ** ***24

Cell: 754-***-**** / Office: 954-***-**** / Office Cell: 954-***-****

**************@*****.***

Professional Overview

Employed in the medical field over 40 years. An advocate for clients. Experience in case management, medical chart review, admissions, scheduling, registration, and patient financial counselor, behavioral health, home visits, and the Department of Children and Families. Work independently, supervise, and train small groups. Collaborate with the development of the social work website. Collaborate with insurance companies, home health agencies, skilled nursing facilities, home infusion companies, and durable medical equipment providers. Counsel runaways, children involved in sex-trafficking, and behavioral health. Facilitate groups. Individual and Group therapy. Hire employees, develop office programs, oversee daily operations, communicate company strategy to board of directors, preside over operations, prepare budgets, ensure company policies and procedures are followed, set goals, monitor work, and evaluate results. Develop and manage Social Determinants of Health program.

Accomplishments

Create programs to enhance work flow. Current with new rules and regulations of

Medicaid, Medicare, HMO insurance plans. Collect data from community resources, informative to department. Construct policy and procedures, corporation plans, project management.

Facilitate and organize groups.

Populations

Acute / Chronic Pediatric, Adult, OB Patients, Geriatric Patients, Mental Health, Substance Abuse, Homeless, Foster Care Children

Education

Barry University – Miami Shores, Florida

MSW – Social Work

Graduated: 08/12/2015

University of Phoenix – Phoenix, Arizona

BS – Psychology

Graduated: 10/20/2012

Experience

Social Worker

Memorial Primary Care MRH- 4105 Pembroke Road, Hollywood, FL 33021

July 2016 – Present

Access patient’s needs in primary care clinics, psychosocial assessment. Counsel patients, Assist patients in applying for Medicaid, SSI, Food Stamps, and housing, connect patients with food banks, and community resources. Group visitations, home visits, referrals to behavioral health, rehabilitation centers, collaborate with insurance companies for preventive health care, and review patient’s charts, arrange home health care, durable medical equipment, and hospice care. Individual and Group therapy. Conduct needs assessments of diverse populations, such as homeless, elderly, uninsured. Monthly Case Staffing.

Social Worker

September 2015 – July 2016

Joe DiMaggio Children’s Hospital – 3501 Johnson Street, Hollywood, FL 33021

Provide psychosocial assessment, planning, and evaluation of patients upon admission and throughout the hospital stay for social concerns. Counsel patients and parents, as well as discharge planning, psychiatric transfers, and arranging home health care, durable medical equipment, and skilled nursing home, transportation, and outpatient therapies, and palliative care home IV therapy. Review patient’s charts, attend physician rounds. Co-Facilitate / Facilitate NICU Support Group.

Discharge Coordinator

February 2004 – September 2015

Memorial Regional Hospital – 3501 Johnson Street, Hollywood, FL 33021

Assist Social Worker and Clinical Case Manager with patients discharge. Arrange home health nursing, durable medical equipment, home infusion, skilled nursing home, transportation for adults and pediatric patients. Psychiatric transfers of Baker Acts. Review medical chart. Contact patients after discharge to ensure safe discharge. Collaborate with other community resources.

Star Pressure Commercial Services, Inc. /Office Manager -771 NE 135th Street, North Miami

August 2013 – August 2014

Hire employees, Developed cooperation’s plans and programs, Oversee human resources function and activities, Evaluate the administrative division structure and team planning, Ensure company policies and procedures, Monitor employees work and evaluate results, Advise, negotiate, manage, and administer contracts.

Internship MSW

August 2013 – April 2014

Child Net /Visitation Facilitator / Safe Place Child Intake Advocate – Plantation, FL

Process children ages 0 – 17 who are displaced, and under the Department of Children and Families custody through court order either abused (sexual, physically), neglected, or abandon. Initiate intake, take pictures, finger prints, conduct psychosocial for appropriate age groups. Arrange placement in foster care, shelter. Initiate Camelot counseling services, attend court hearings. Conduct client release to foster home or shelter. Progress notes, communicate with Broward Sheriff Department. Facilitate court ordered visitations, provide visitation reports.

Competencies

Therapy

Facilitating Groups

Care Coordination

Strategic Thinking

Problem Solving/Analysis

Project Management

Communication Proficiency / Personal Effectiveness

PROGRAMS

Extended Care/ Allscripts

EPIC

CareCast

Sovera

ICD-10 Training

Memberships/Scholarly Societies

National Association of Social Workers

Hispanic Unity of Broward County

Dan Marino Autism Walk Foundation

Florida Notary Association

Joe DiMaggio Children’s Hospital Tour De Broward

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