Support Analyst Technical

Vladimir B. Philemon

*** ***** **. ******, *** Jersey 07050

Mobile Phone 973-***-**** Email: **********@*****.***

QUALIFICATIONS

Solutions-focused, team oriented Senior Technical Support Analyst with broad-based experience and hands-on skill in the successful implementation of highly effective helpdesk operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity. A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support.

Technical skills include:

•Comprehensive knowledge of telecom systems

•Expertise installing, troubleshooting, testing, and maintenance

•Experience in Digital Multi meter, installations of wires, coaxial cables, Fiber Optic, and CAT3 & 5

•Outstanding commitment to quality and service

•Ability to accurately document all completed jobs to ensure proper billing

Installed commission troubleshoot Tellabs 8605, ALU 7705, alarm check, and conduit pipes

EDUCATION

Gibbs College Livingston, New Jersey

September 2003-May 2004: completed some coursework in Criminal Justice

PROFESSIONAL EXPERIENCE

Amtec LLC Hillside, New Jersey November 2006– January 2008

Field technician

•integration/configuration of systems/routers & wireless cabinets

•Performed cable, high speed internet, Wi-Fi, and telephone installations

•Rack and stack networking gear with COAX/CAT 5/CAT 6 W/RJ-45 fittings along with High speed fiber cabling

•Executed all prep work related to cabling

•Achieved night and weekend work for network activity

•Performed high level of PC literacy in Windows, MS Office, and Excel

•Physical ability to work alone installing equipment in remote locations

Prince Telecom Union, New Jersey September 2004 – Now

Lead Technician

•trouble-shooting network connectivity issues from patch panel nodes to routers and switches

•Performed site cut over for the new T1 circuits

•test cable pin-out on the RJ-45 connectors

• build and install routers to ensure networking capabilities

•Performed installation and trouble-shooting Cat 5 and Cat 6 wires

•Executed field checks according to company standards and policies

CERTIFICATIONS

• Networking & Troubleshooting

• Electrical Grounding

SKILLS

•Technical: Internet Broadband, Television Cable Networking,

Digital Telephone

Language: Fluent in French Creole

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