Data Entry Administrative Assistant
Resume:
Lauren Silver, M.A.
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SUMMARY:
Experience: Clinical Research, Psychology, Career, Personal, & Academic Counseling.
Populations: Diverse Cultures, Adult Professional, Student, Mental Health, Low SES, Parole.
Traits: Independent, Communicative, Professional, Positive Attitude, Creative, Flexible, and able to execute job responsibilities with minimal supervision in a business-like manner. Able to work well with others at all levels.
EDUCATION:
Goddard College; Plainfield, VT
Master of Arts in Clinical Psychology, 2013
Mount Holyoke College; South Hadley, MA
Bachelor of Arts in Psychology with minor in Philosophy, 2009
Honors Awarded: Graduated Cum Laude. Awarded a Summer Research Fellowship in 2008.
PROFESSIONAL TRAINING:
4 Week Social Media Bootcamp- October 2015 @ Think Big Go Local., McHenry, IL
Human Participant Protections Education for Research Teams
CITI Basic Course in the Protection of Human Research Subjects
IATA Shipping Infection Substances & Diagnostic Specimens
EXPERIENCE:
Caregiver April 2020 – April 2020; 20 hr/wk
Assisting Hands, Batavia, IL
Provided caregiving services to various clients throughout the surrounding geographical area.
Ensured clients took prescribed medications.
Assisted clients with following daily routines and treatment goals.
Recorded thorough notes during each shift.
Community Support Team (CST) Case Manager March 2017 –March 2020; 42.5+ hr/wk
Association for Individual Development, Aurora, IL
Responsible for the provision of mobile emergency crisis intervention services and community support and engagement services.
Services are provided primarily in the community, including local hospitals, other agencies, shelters, and client homes.
Covering crisis line calls when not providing mobile crisis intervention services.
Working with a team of social service providers within the agency and throughout the social service community to insure that all needs of clients are met.
Acting as primary to triage/delegate and absorbing first calls with back up employee as secondary.
Providing effective individual crisis counseling.
Completing clinical assessments that meet the requirements of program funders and applicable administrative rules.
Completing required documentation on a timely basis including: CIS reports, narratives, and billing within the next 2 shifts.
Maintaining certification in First Aid, Adult CPR, non-violent crisis intervention (CPI) and Medication Administration.
Completing necessary assessments including the Mental Health Assessment, LOCUS, and required documentation including billing notes in accordance with Rule 132 standards.
Developing and implementing crisis plans and treatment plans outlining treatment goals and interventions
Crisis Intervention Specialist March 2016 – Present; On-Call, As-needed
Association for Individual Development, Aurora, IL
Responsible for the provision of mobile emergency crisis intervention services provided primarily in the community including: local hospitals, other agencies, shelters, and client homes.
Covering crisis line calls when not providing mobile crisis intervention services.
Working with a team of service providers within the agency and throughout the social service community to insure that all needs of clients are met.
Administrative Assistant June 2015 – March 2016
Stillwaters Behavioral Health, LLC., St. Charles, IL
Providing developmental skill building activities (i.e., art therapy) for child and adolescent trauma survivors
Tracking contract requirements for administration of clinical services
Providing assistance with billing, data entry and invoice reconciliation
Responsible for confidential files and information
Event Marketer & Director June 2015 – Feb 2016
At a Glance Marketing, Barrington, IL
Providing consultation in regards to the creation, selection, and implementation of various online marketing videos and web-page content
Creating and implementing an effective marketing strategy using various social media platforms such as: Facebook, LinkedIn, Twitter, Instagram, and Pintrist.
Assisted with marketing of a comprehensive Video Marketing Workshop via use of social media platforms. Created a strategy behind the creation and planning of all social media content to be posted regarding this workshop. Ensured everything ran smoothly and according to schedule.
Assisted with organizing and selecting content to be used/displayed during the workshop. Assisted with all last minute details in preparation for the event such as setting up the room, organizing all handouts, and setting up cameras/lighting equipment. Participated in most of the practice exercises, during the workshop, along with workshop participants.
Clinical Research Coordinator April 2014 - June 2015; 40+ hr/wk
Alexian Brothers Center for Psychiatric Research, Hoffman Estates, IL
Coordinated and managed research protocols in adherence with good clinical practice (GCP) guidelines and FDA regulations
Recruited and maintained study participants for studies
Administered the Informed Consent Form (ICF) to study participants in accordance to GCP guidelines and FDA regulations
Collected and maintained accurate data per protocol requirements
Maintained well-documented source documents and accurate data entry of paper/electronic Case Report Forms (CRFs)
Monitored patients for adverse events and concomitant medications
Promptly reported any Serious Adverse Events (SAEs) to the IRB and the sponsor
Facilitated routine monitoring visits and answering data queries in a timely manner
Temporary Administrative Research Assistant Oct. 2013 – April. 2014; 40 hr/wk
Alexian Brothers Center for Psychiatric Research (office team temp agency), Hoffman Estates, IL
Helped to facilitate the recruitment progress and patient prescreen procedures of research studies by processing and documenting incoming phone calls from study subjects, coordinating scheduled interviews with study staff, and communicating with patients to increase visit show rate
Coordinated with nurses, physicians, diagnostic raters and patients to facilitate study visits and maintain patient flow
Coordinated transportation of study patients and travel budget
Maintained organizational charts and standard operating procedures (SOPs)
Maintained and regulated petty cash flow for patient disbursements and inpatient needs
Maintained listing of departmental personnel and required records for department
Prepared check requests, purchase orders, business expenses, and department invoices
Stocked, ordered, and maintained office supplies and medical materials for patients and staff
Created, prepared, and filed patient charts. Oversaw requests for medical records
Tracked and ordered prescriptions and medication refills
Proficient in Microsoft Word, PowerPoint, and Excel, Internet
Following a regimen for professional growth (i.e., attending various meetings, conferences and courses)
Demonstrated knowledge of following departmental and Hospital guidelines and workplace ethics related to Customer service activities in the performance of the duties and responsibilities of the position
Demonstrated awareness of patients’ needs as a total person (physical, spiritual, emotional, intellectual, cultural, etc.) consistent with patient’s age and development level
As needed, recommended quality and/or performance improvement initiatives in order to more effectively and efficiently perform the functions of this job
Counselor and Case Manager Jan. 2010 to July 2013
Unity House Dec. 2011- July 2013; Troy NY; 5 to 40 hr/wk (some work was per diem)
Provided supportive counseling, problem solving, crisis intervention, and emergency services
Completed emergency evaluations, compliance activities, and incident reports as needed
Produced required file documentation and reports
Transitional Services Association, Inc. (Edgewood House) Jan. 2010- July 2013; Malta, NY; 40 hr/wk
Supervised daily activities and service plans of residents diagnosed with severe and persistent mental illness (i.e., cooking, shopping, personal hygiene, housekeeping, laundry and medication management)
Facilitated a therapeutic “wellness group” for program residents
Helped develop socialization skills, cooperative living skills, adaptive coping strategies, effective problem solving, and coping with crises
Advocated with other agencies, such as places of employment, day treatment centers, and mental health units.
Researched, identified, and applied for appropriate grants as part of the TSA Grant Committee
Research Assistant May 2007- Aug. 2008; 10-40 hr/wk
FAS Department of Psychology, Harvard University July- Aug. 2008; 10 hr/wk; Boston, MA
Assisted in Study on perception of mixed-race individuals in Sidanius Lab
Prepared stimuli for, and ran, studies
Processed data and entered into SPSS files; conducted literature research
Brigham and Women’s Hospital & Harvard Medical School June - Aug. 2008; 25-30 hr/wk; Boston, MA
Organized, transcribed, entered, and analyzed data for the Study of Adult Development
Assisted in recruitment strategies and administrative duties
Participated in weekly project meetings and case conferences regarding research design
Department of Psychology, Mount Holyoke College May 2007 – June 2008; 10 hr/wk; South Hadley, MA
Read and analyzed research literature and interview transcripts
Wrote analytical essay of findings for use of professor
Utilized online databases and print material to find requested research articles
Organized, consolidated, and categorized research into specified databases\
Assisted a graduate student with directing research participants in a controlled study for her master’s thesis project
Research Interviewer
Siena College Research Institute May 2010 – August 2011; 10-20 hr/wk; Loudonville, NY
Contracted respondents needed for research studies
Administered surveys for organizations, business, and local & state government agencies
Ensured data integrity, organized, transcribed, coded, entered, and analyzed data
Co-Teacher
Crystal Lake Montessori School Summers 2004 – 2006; 25 hr/wk; Woodstock, IL
Assisted in instruction of pre-school aged children; volunteered 120+ hours before hire
PRACTICUMS & INTERSNHIPS
Clinical Therapy Intern Nov. 2012 – July 2013
Samaritan Behavioral Health Outpatient Hospital Clinic, Troy, NY
Conducted intakes and assessments
Provided individual psychotherapy to individuals with principle psychiatric diagnoses
Participated in a multidisciplinary treatment team and present at cases at team meetings
Created and reviewed client treatment plans
Performed case management services in a timely and efficient manner
Prevented and managed crisis situations through the use of verbal and physical interventions
Job Coach and Counseling Intern Oct. 2012 – Jan. 2013; 15-20 hr/wk
Center for Employment Opportunities, Albany, NY
Provided employment services to individuals on parole: retention, counseling, resumes, intakes, assessments
Conducted job coaching sessions using motivational interviewing
Taught segments of a “Life Skills Education” class
Retained clients post job placement solving work and life problems to maintain employment
Tracked and maintained client progress through use of computer program: Salesforce
Intern to Executive Director Oct. 2011 – Oct. 2012; 15-20 hr/wk; Albany, NY
Catholic Charities Caregivers Support Services
Assisted in development and implementation of surveys in survey data analysis
Participated in case management, intake, assessments, and interagency referrals for the elder caregiving and kinship caregiving programs
Assisted the executive director in data entry, tracking, and reporting
Researched and identified potential grants and funders; assisted with writing grants
Counseled clients to overcome obstacles related to caregiving
Counselor and Support Group Facilitator Intern Oct. 2011 – Jan. 2012; 10 hr/wk
Equinox Domestic Violence Shelter; Albany, NY
Assisted with facilitation of an expressive arts therapy group for shelter residents
Facilitated a hands-on adventure based counseling group
Answered hotline calls and conducted resident intakes and assessments
Collaborated with program therapists during a weekly case review
Equine Therapy Program Intern June 2011 – August 2011; 15 hr/wk
Peaceful Acres Horses, Inc; Pattersonville, NY
Independently facilitated equine therapy programs with individuals diagnosed with mental health disorders and mental handicaps
Assisted clients in reaching and maintaining their objectives
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