Appointment Setter Call Center

Angela S. Fields 786-***-**** adwl4e@r.postjobfree.com

OBJECTIVE

To obtain a position in the customer service industry, utilizing my present skills, with the intent on learning new agendum. Position must have room for growth and advancement.

EDUCATION

HIGH SCHOOL DIPLOMA RECEIVED JUNE 1988 MIAMI DORSEY SKILL CENTER

EXPERIENCE

CALL CENTER REP. COLLEGE PLACEMENT ADVISOR FEB 2018-PRESENT

Responsible for managing large amounts of inbound calls in a timely manner, following call center scripts to verify potential prospects information for online university pre-enrollment. Make transfers to live representative admissions department for highly qualified candidates.

CUSTOMER SERVICE REP. CONSOLIDATED FUNDING JULY 2017-DEC 2017

Responsible for making outbound calls to offer working capital, cash advances, lines of credit, and debt consolidation for businesses across the country. Provided help for existing applicants to renew funds for future growth. Inbound calls taken for interest in future funding programs.

APPOINTMENT SETTER JAN-PRO CLEANING SYSTEMS JULY 2014- JUNE 2017

Responsible for arranging cleaning proposal appointments for Miami-Dade and Broward County businesses. Communicated with outside sales team to prevent scheduling conflicts. Successful in reaching weekly quotas and often received bonuses for appointments set.

ACCOUNT MANAGER DRILLCO NATIONAL GROUP OCT 2007 – APR 2014

Responsible for generating new business by offering quality construction products at factory direct pricing. Kept existing customers restocked and resolved any shipping, billing, and return issues daily. Company literature emailed/faxed to keep customers afloat of new products and special promotions. Customer service initiated for walk in clientele.

PERSONAL SKILLS

Computer literate, effective communicator, team player, very reliable

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