Urban Planner Contact Center
Resume:
TOM
CAPPER
N**** Box Elder Way
Menasha, WI **952
**********@*****.***
EDUCATION
University of Wisconsin Oshkosh, Oshkosh, WI
Bachelor of Science May 1989
Majors: Urban Studies and Geography
EXPERIENCE
Business Technology Asset Administrator
Faith Technologies, Menasha, WI – 2018 – Present
Procurement of major accounts for Information Technology Department. Duties include selecting voice, data services, and hardware purchasing.
Procurement of over 100 different types of software, and documentation of the acquisitions. The process includes contract negotiation.
Asset administration for Major Dell Lease account and creating software records for the hardware.
Manage the Corporate Verizon Cellular account.
Documentation of all processes I am involved with.
Creating new procedures for stocking IT items and finding ways to distribute more efficiently with national distribution.
Coding and Payments for all IT hardware, software, voice and data services.
Zoning Appeals Board Secretary
Village of Harrison, Harrison, WI – 2012 – Present
Hold hearings and review appeals for zoning applications.
Conduct on-site visits to assess appeals.
Approve meeting minutes for legal/archival preservation.
Telecommunications Analyst
ThedaCare Regional Medical Center, Neenah, WI – 2001 – 2018
Liaison between vendor and end user for voice and unified communications.
Product ordering for entire organization including price/contract negotiation, and warranty enforcement.
Supported various telecommunication databases and customer contact center.
Processed moves/adds/changes to Cisco and Nortel platforms.
Sustained Nortel Call Pilot and Cisco Unity voicemail applications.
Maintained call accounting and create billing for partners on voice network.
Managed Verizon White Glove cellular account for entire organization which includes 7 hospitals and 30+ clinics.
Coordinated delivery scheduling.
Write documentation, complete grant applications, and supervised interns.
Supervised contracted services.
Validated and approved purchase orders for product and services
Telecommunications Para-Specialist
Thrivent Financial, Appleton, WI – 1994 – 2001
Managed telecommunications help desk.
Maintained various telecommunications databases and applications.
Processed moves/adds/changes.
Managed voicemail applications.
Processed telecommunication accounting chargebacks.
Urban Planner/Grant Writer
Mid-America Planning Services, Madison WI – 1989 – 1994
Wrote comprehensive plan for communities who didn’t have a planning department.
Wrote grant applications to various government agencies for communities.
Built strategic relationships with internal users and external vendors to accomplish long-term planning goals.
Created and maintained corporate standards and policies.
ORGANIZATION/VOLUNTEER INVOLVEMENT
Kimberly Area School District
Sports team volunteer – 2014 – Present
Kimberly Area Soccer Association
Co-coach girls’ soccer team – 2011 – 2013
Census Survey Statistician
1999 – 2000
SKILLS
Microsoft Office Suite
CISCO Unity
Service Pro
Apple DEP
CISCO SURL
CISCO Unified Communications
EPEC – Electric Products Education Course
Interactive Intelligence
Nortel Call Pilot
Nortel Contact Center
Dynalync
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