TOM

CAPPER

N**** Box Elder Way

Menasha, WI **952

920-***-****

adwl4b@r.postjobfree.com

EDUCATION

University of Wisconsin Oshkosh, Oshkosh, WI

Bachelor of Science May 1989

Majors: Urban Studies and Geography

EXPERIENCE

Business Technology Asset Administrator

Faith Technologies, Menasha, WI – 2018 – Present

Procurement of major accounts for Information Technology Department. Duties include selecting voice, data services, and hardware purchasing.

Procurement of over 100 different types of software, and documentation of the acquisitions. The process includes contract negotiation.

Asset administration for Major Dell Lease account and creating software records for the hardware.

Manage the Corporate Verizon Cellular account.

Documentation of all processes I am involved with.

Creating new procedures for stocking IT items and finding ways to distribute more efficiently with national distribution.

Coding and Payments for all IT hardware, software, voice and data services.

Zoning Appeals Board Secretary

Village of Harrison, Harrison, WI – 2012 – Present

Hold hearings and review appeals for zoning applications.

Conduct on-site visits to assess appeals.

Approve meeting minutes for legal/archival preservation.

Telecommunications Analyst

ThedaCare Regional Medical Center, Neenah, WI – 2001 – 2018

Liaison between vendor and end user for voice and unified communications.

Product ordering for entire organization including price/contract negotiation, and warranty enforcement.

Supported various telecommunication databases and customer contact center.

Processed moves/adds/changes to Cisco and Nortel platforms.

Sustained Nortel Call Pilot and Cisco Unity voicemail applications.

Maintained call accounting and create billing for partners on voice network.

Managed Verizon White Glove cellular account for entire organization which includes 7 hospitals and 30+ clinics.

Coordinated delivery scheduling.

Write documentation, complete grant applications, and supervised interns.

Supervised contracted services.

Validated and approved purchase orders for product and services

Telecommunications Para-Specialist

Thrivent Financial, Appleton, WI – 1994 – 2001

Managed telecommunications help desk.

Maintained various telecommunications databases and applications.

Processed moves/adds/changes.

Managed voicemail applications.

Processed telecommunication accounting chargebacks.

Urban Planner/Grant Writer

Mid-America Planning Services, Madison WI – 1989 – 1994

Wrote comprehensive plan for communities who didn’t have a planning department.

Wrote grant applications to various government agencies for communities.

Built strategic relationships with internal users and external vendors to accomplish long-term planning goals.

Created and maintained corporate standards and policies.

ORGANIZATION/VOLUNTEER INVOLVEMENT

Kimberly Area School District

Sports team volunteer – 2014 – Present

Kimberly Area Soccer Association

Co-coach girls’ soccer team – 2011 – 2013

Census Survey Statistician

1999 – 2000

SKILLS

Microsoft Office Suite

CISCO Unity

Service Pro

Apple DEP

CISCO SURL

CISCO Unified Communications

EPEC – Electric Products Education Course

Interactive Intelligence

Nortel Call Pilot

Nortel Contact Center

Dynalync

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