Kathy Tollard

N Ft Myers, FL *****

adwl3v@r.postjobfree.com

+1-920-***-****

Authorized to work in the US for any employer

Work Experience

Care Coordinator

Premier Wellness Group - Cape Coral, FL

December 2021 to February 2023

• Reception, telephones and communication with other providers via email or telephone

• Scheduling

• Patient intake, assisting in client needs

• Maintaining on line files

• Creating a productive rapport with clients

• Advocating for clients with insurance companies

Team Leader/Manager; Caregiver

Quality Home Care

October 2011 to June 2021

Maintained staff and consumer schedules

● Medication Management

● Conducted interviews, trainings and staff meetings

● 1:1 Consumer care and 24 hr support for staff and consumers August 2020-October 2020

Private Contractor-live in position for a gentleman with progressive dementia

● Oversaw home and cared for consumer 24 hrs per day 3 days per week Private Caregiver

Omro, WI

July 2020 to October 2020

Private live in position for a gentleman with dementia. Adult Living Home Coordinator

Clarity Care

March 2017 to March 2019

Managed a 4 bed Adult Living Home for Mentally Ill and Behaviorally Challenged Young Adults.

● Remained State and Facility compliant.

● Scheduled staff shifts and Consumer appointments.

● Led interviews, orientation, training and staff meetings.

● 1:1 Consumer Care and Support daily

● Advocate and support for Consumers with teams, physicians and legal matters.

● Medication Management and Administration

● Maintain open communication with staff and Consumers to support and actively assist with problem resolution.

CNA, Technical Colleague and Rehab Aide

Mercy Medical Center - Oshkosh, WI

September 1997 to May 2012

Insurance Authorization, wound care, Physical Therapy and Patient Care. Assisted consumers to regain their independence in order to return to their homes. Kept therapy and nurses station clean, stocked and organized.

Education

High school diploma or GED

Skills

• ~Leadership & Initiative

• ~Program Development & Plan Implementation

• ~Self motivated

• ~Consumer Assessment & Monitoring

• ~Oral and Written Skills

• ~Relationship Building and Management

• ~Prioritize Workflow

• ~Hippa and Consumer Confidentiality

• ~Detail Oriented

• ~Medication Understanding & Administration

• ~Multiple Site Operations Oversight -Multiple Healthcare Equipment Knowledge

• ~Medicare, Medicaid and State Compliance

• ~Creative Thinking & Problem Solving ~Mentoring, Training & Guidance

• ~Diplomatic Conflict Resolution

• ~Fiscal Accountability

• Alzheimer's Care

• Home Care

• Management

• Recruiting

• Dementia Care

• Insurance Verification

• Program Management

• Vital Signs

• Leadership

• Customer service

• Employee orientation

• Senior care

• Time management

• Supervising experience

• Medical office experience

• Medical terminology

• Office experience

• Case management

• Caregiving

• Hospital experience

Certifications and Licenses

CBRF Certified

Present

First Aid Certification

Assessments

Nursing assistant skills — Expert

April 2020

Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Expert

Management & leadership skills: Impact & influence — Highly Proficient September 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Highly Proficient

Teamwork: Interpersonal skills — Highly Proficient April 2020

Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: Highly Proficient

Work style: Conscientiousness — Highly Proficient

April 2020

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Attention to detail — Highly Proficient

April 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Supervisory skills: Motivating & assessing employees — Expert July 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Expert

Remote fit — Proficient

January 2021

Measures the traits that are important for successful remote workers Full results: Proficient

Verbal communication — Proficient

January 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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